What are the responsibilities and job description for the Loan Operations Clerk position at Commercial Banking Company?
GENERAL DESCRIPTION
Performs various duties in the Loan Operations Department.
RESPONSIBILITIES
- Responsible for completing the loan process, which includes but not limited to: uploading all loan types to Sparak; writing up loan tickets; preparing loan files; verifying documents given by processor; and filing loan documents.
- Responsible for processing all loan requests, which includes but not limited to: writing up loan tickets; pulling flood data; verifying information given by lender; booking loans; and maintaining loan files.
- Responsible for tracking, receiving, and filing document exceptions to the loan file & IBE.
- Responsible for tracking and paying all escrow items to include property insurance, taxes & annual statements.
- Maintains knowledge of bank policies, procedures, and operational processes.
- Maintains the loan files; ensure proper filing of documents and files are properly secured at the end of the day.
- Balance various GL accounts including Loans in Process.
- Process daily mail and track insurance accordingly on Sparak tracking system.
- Responsible for mailing and filing UCC's and maintain tracking on system.
- Apply for titles to ensure Bank's lien and file necessary documentation.
- Perform daily operational duties, answer customer calls, and perform loan research projects.
- Assist in Operations Department with various tasks including exception management, research, statements, and customer service.
- Assists with preparing and balancing participation loans, funding, and distribution of payments.
- Prepares and handles all customer credit disputes and E-Oscar transmission.
- Responsible for organizing, scanning, indexing and reviewing all loan documents into IBE.
- Reviews monthly query reports for loans not properly coded.
- Order Appraisals and maintain appraisal spreadsheet.
- Maintain Loan Vault-loan files and filing documents.
- Perform various tasks as assigned by supervisor or lending officer.
- Track Real Estate insurance on loans over $1 Million.
- Distribute loan operations mail.
- Responsible for balancing construction loans, making draws, updating construction draw spreadsheet, and maintaining construction draw files.
REQUIRED SKILLS, EXPERIENCE, & EDUCATION
- High school diploma or the equivalent required
- Prior banking experience, preferable in loan operations and/or loan processing
- Knowledge of banking policies, procedures, and regulations
- Excellent interpersonal and customer service skills; good social skills
- Demonstrates a "team" attitude toward the bank and coworkers with a constant focus on improving/protecting the bank
- Possesses an attitude of cooperation and a continual motivation to learn
- Ability to demonstrate high levels of accuracy and efficiency
- Work well under stress
- Good organizational skills and the ability to multitask efficiently
- Proficiency with computers; good technical skills; working knowledge in word processing and spreadsheet applications desired
- Maintains a neat, well-groomed, professional appearance
- Maintains a clean work area
- Excellent written and verbal communication skills
- Ability to work well in operations setting; self-motivated
- Punctual & reliable