What are the responsibilities and job description for the Customer Support Representative position at Commercial Door & Frame Distributors?
Job Description: Customer Support Representative
Location: Hendersonville, TN, 37075
Skills:
- Exceptional written and verbal communication skills
- Exceptional organizational abilities
- Keen attention to detail
- Excellent customer service skills
- Excellent attendance
- Eagerness to learn
Job Summary:
The ideal candidate for this position has exceptional written and verbal communication skills, exceptional organizational abilities, a keen attention to detail, excellent customer service skills, excellent attendance, and an eagerness to learn. As a Customer Support Representative, you will be responsible for answering phones, processing orders, auditing orders, providing technical support, handling customer issues, required reading, maintaining well-written notes, and sending emails through the CRM. You will also be responsible for meeting customer satisfaction excellence.
Duties and Responsibilities:
- Actioning phones
- Processing Orders
- Order Auditing
- Technical Support
- Handling customer issues
- Required reading
- Maintaining well-written notes and sending emails through the CRM
- Meeting customer satisfaction excellence
Required Skills/Abilities:
- Experience using a CRM
- Proficiency in Microsoft Office, Outlook, Word, and Excel
- Industry experience in a manufacturing business involving Customer Service
- Basic door, frame, and product knowledge
- Ability to problem solve
- Accurate measurement and mathematical capability
- Clear, professional communication (verbal and written)
- Multitask and work under pressure
- Excellent attendance
Education and Experience:
- High School/ GED
Physical Requirements:
- Sit for long periods of time
- Wear headset
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