Systems Administrator

Location: Hendersonville, TN, 37075

Job Summary:

The Systems Administrator will be responsible for managing and maintaining our IT systems, with a focus on Microsoft 365 (M365) as our primary productivity suite. This role includes supporting our VoIP phone system, administering servers in a virtual environment, and providing support for various applications critical to our business operations. The Systems Administrator will also serve as the primary contact for our managed service provider, handling network infrastructure and escalating tier 2 and 3 support issues.

Supervisory Responsibilities:

• None

Duties/Responsibilities:

• Manage and maintain M365 applications and services.
• Support and troubleshoot VoIP phone systems.
• Administer and maintain servers in a VM environment.
• Provide support for a range of business applications.
• Act as the primary liaison with our managed service provider.
• Handle escalations for support issues from IT Support Technicians.
• Monitor system performance and ensure the reliability and security of IT infrastructure.
• Implement and maintain backup and disaster recovery solutions.
• Document IT processes, procedures, and system configurations.
• Act as a team lead for IT projects and initiatives.
• Stay updated with the latest technology trends and best practices.

Required Skills/Abilities:

• Strong knowledge of M365 administration and support.
• Proficiency in managing servers in a virtual environment.
• Experience with VoIP phone systems.
• Excellent troubleshooting and problem-solving skills.
• Strong communication and interpersonal skills.
• Ability to work independently and collaboratively.
• Proficiency in managing servers in a VM environment.

Education and Experience:

• Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent experience.
• Minimum 3 years’ proven experience as a Systems Administrator or similar role.
• Relevant certifications (e.g., Microsoft 365, AWS, etc) are a plus.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 25 pounds at a time.
• Must be able to travel between two locations for assignments.