What are the responsibilities and job description for the Dispatcher/Scheduler position at Commercial Irrigation?
Schedule: Monday - Friday, 7:30-4:00
Qualifications:
· 2 years in a dispatch and/or scheduler role
· 2 years in customer service
· Must have strong logistic, multi-tasking, communication skills and be detail oriented
· Effective problem solving and decision-making skills
· Excellent organizational, prioritization, adaptability, and time management skills
· Proficiency in scheduling software
· Basic arithmetic skills
· Must be able to work in a fast paced, team environment
· Knowledge of central Illinois map & locations
Job description:
· Answering a high volume of inbound calls and making outbound calls to customers to schedule appointments
· Answering inbound calls and making outbound calls to service technicians in the field
· Manage technician schedules and keep customers informed
· Maintain efficiency when scheduling & completing appointments
· Communicate with customers via texting & email
· Schedules and dispatches service calls to the technicians
· Verifying Technician time and material used
· Reschedule jobs that were not completed
· Proactively filling technicians schedules due to cancellations
· Provide excellent customer service
Job Type: Full-time
Pay: $20.00 - $22.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
Experience:
- Dispatching: 2 years (Required)
Work Location: In person
Salary : $20 - $22