What are the responsibilities and job description for the Inside Sales -Aftermarket Parts position at Commercial Jet?
About Model 1 Commercial Vehicles Since we got our start in 1980, Model 1 Commercial Vehicles has grown to become the nation’s largest dealership, representing more than 20 top manufacturers across the U.S. And we did it all by listening to and investing in customers like you. Customers who want more than a dealer. Customers who want a partner in creative solutions to the challenges you face today, and visionary thinking for what’s next. It’s the strength of our relationships - both with customers and manufacturers - that allows us to keep a finger on the pulse of what our customers need and what’s possible to not just source but create together. Whether it’s custom-built vehicles or alternative fuel and electric vehicle (EV) options, customers have a partner from challenge all the way through solution and beyond.
Our Core Values At Model 1, we are committed to living our core values
What You Will Gain
Below is an overview of the duties and responsibilities you would take on in this role
Our Core Values At Model 1, we are committed to living our core values
- Solving Problems Trust what you know. Work together to find solutions. See every angle and figure it out.
- Setting the Tone Establish the mood that puts others at ease. Be the person that you’d want to interact with - approachable and transparent.
- Drive Forward Keep your eyes up to see what’s ahead. Imagine better methods. Seize opportunities. Move the business and the market, meaningfully.
- Find Balance Match your energy at work to your energy with family, friends, and community. Decide and align your priorities. Pour into yourself and those around you.
- Own It Take the extra step. Fix issues when they come up. Care from start to finish. Do the right thing, every time.
What You Will Gain
- Competitive benefits including health insurance, paid holidays, and vacation pay
- Continuous training to provide you the opportunity to develop your full potential and be a true business partner
- Access to an expansive network of mentors and networking opportunities
- Top quality technology to assist in your daily responsibilities to allow for more efficiencies to deliver outstanding customer service
Below is an overview of the duties and responsibilities you would take on in this role
- Manage inside sales activities for aftermarket parts
- Develop and maintain strong relationships with existing customers while identifying new sales or service opportunities.
- Respond promptly to customer inquiries, provide quotations, process orders and track shipments.
- Collaborate with external sales teams, service teams, and supply chain departments to ensure customer needs are met.
- Identify and recommend aftermarket parts solutions that align with customers’ operational needs.
- Achieve and exceed sales targets and performance metrics.
- Maintain detailed records of customer interactions, sales activity, and order status in the CRM system.
- Stay updated on industry trends, product knowledge, and competitor activities in order to effectively sell and upsell.
- Assist with resolving customer issues related to orders, deliveries, and product compatibility.
- Collaborate with marketing to develop effective lead generation and qualification strategies that drive revenue growth.
- Ensure seamless customer success and establish internal feedback loops to drive continuous improvement.
- Other duties as assigned
- Must possess 2-5 years of experience in inside sales or customer service experience, preferably in aftermarket parts sales or a related industry.
- Proficiency in CRM software, Microsoft Office Suite (Excel, Word, Outlook), and ERP.
- Excellent verbal and written communication skills.
- Ability to multitask, prioritize workloads, and manage multiple accounts effectively.
- Ability to work independently while coordinating with internal departments to enhance customer experience.
- Valid driver’s license.
- Associate’s or Bachelor’s degree in Business, Sales, Marketing, or a related field
- Strategic mindset with ability to analyze business models and identify growth and process improvement opportunities.
- Strong negotiation, problem-solving, and customer service skills with a results driven mindset.
- Familiarity with aftermarket parts and national account sales preferred.
- Company retains the sole discretion to change the duties of the position at any time.
