What are the responsibilities and job description for the Commercial Service Tech 2 position at Commercial Tire Inc?
Join the team at Commercial Tire, a proudly employee-owned company where your contributions truly matter!
We offer an exceptional benefits package that includes comprehensive medical, dental, vision and life insurance coverage.
Our employees enjoy valuable stock options, a robust 401(k) plan, and an ample PTO package that ensures you have the time you need to recharge.
If you’re looking for a workplace that values you and your well-being, we’d love to hear from you!
POSITION OVERVIEW
Maintains existing customer base by servicing customers’ needs. Responsible for mounting, dismounting, balancing and repairs.
JOB RESPONSIBILITIES
- Customer vehicles; Inspects and diagnose service and tire problems. Communicate necessary repairs and/or replacement of parts, recommend additional preventative services and helps sell services to the customer, if warranted.
- Provides excellent customer service to existing accounts by staying in touch, immediate follow-up and resolving issues
- Completes service orders; process tickets, invoices and bills out customers, verifies credit status of customer, makes billing adjustments, initiates purchase orders for parts, assist with updating information on the computer and maintains records/files for follow-up
- Operate air compressor, impact gun, hub-cab hammer and other various machines and tools
- Maintains vehicle cleanliness and mechanical maintenance, and ensures vehicle registration, insurance, safety and OSHA materials and devices are up-to-date.
- Tire work (retail and/or commercial, on and off site)
- Active role in product and service sales
- Mount and dismount, air pressure checks and repairs
- Ensures lug nuts are tightened to the proper torque specifications
- Demonstrate the ability to conform to CT driving requirements ( See policy on speeding, harsh driving)
- All other duties as assigned.
- Demonstrates proven ability to take after hours calls in an effective and efficient manner.
- Proficient in the larger truck and the equipment needed on the larger trucks.
- Supports Company safety and operational standards and adheres to all requirements.
- Completes all necessary training (MSHA, OTR, AG, Industrial, as applicable)
- Maintains equipment with the highest regard
- Demonstrates over a 6 month period the ability to conform to DOT and Commercial Tire driving requirement and follow applicable Company Policies.
- Meets or exceeds managements productivity goals.
- Basys (Talent not MIM)
- How to properly scan, transfer, and return
- Ability to look up fluid volumes for tire size
- Operate bead breakers and transfer pumps safely
- Demonstrate all Commercial Service Technician 1 requirements
COMPETENCIES AND SKILLS
- Customer Service
- Interpersonal Savvy
- Communication
- Mechanical Skills
- Humor
- Self Starter
- Computer Skills
QUALIFICATIONS – Unless indicated otherwise, these are the knowledge, skills and/or abilities that are preferred
- A valid driver’s license (required) and all DOT Documents to include medical card to operate vehicles greater than 10,000 #s
- Insurable driving record (required)
- High school diploma or equivalent
- 1-2 years of tire industry related experience.
- TIA Training for CST
- At least 6 months as a CST 1
- Regular attendance and punctuality is essential
