What are the responsibilities and job description for the Commercial Service Tech 3 position at Commercial Tire Inc?
Join the team at Commercial Tire, a proudly employee-owned company where your contributions truly matter!
We offer an exceptional benefits package that includes comprehensive medical, dental, vision and life insurance coverage.
Our employees enjoy valuable stock options, a robust 401(k) plan, and an ample PTO package that ensures you have the time you need to recharge.
If you’re looking for a workplace that values you and your well-being, we’d love to hear from you!
POSITION OVERVIEW
Maintains existing customer base by servicing customers’ needs and servicing existing accounts and related sales to ensure
that customer is aware of industry best practices. Responsible for mounting, dismounting, balancing and repairs.
JOB RESPONSIBILITIES
- Customer vehicles; Inspects and diagnose service and tire problems. Communicate necessary repairs and/or
- Provides excellent customer service to existing accounts by staying in touch, immediate follow-up and resolving issues
- Completes service orders; process tickets, invoices and bills out customers, verifies credit status of customer, makes billing adjustments, initiates purchase orders for parts, assist with updating information on the computer and maintains records/files for follow-up
- Operate air compressor, impact gun, hub-cab hammer and other various machines and tools
- Maintains vehicle cleanliness and mechanical maintenance, and ensures vehicle registration, insurance, safety and OSHA materials and devices are up-to-date.
- Tire work (retail and/or commercial, on and off site) Mount and dismount, air pressure checks and repairs
- Active role in product and service sales
- Manage a group of customers by servicing and selling recommended products and services
- Completes all other duties as assigned.
- Performs fleet inspections and provides excellent customer service to existing accounts by staying in touch, immediate follow-up and resolving issues
- Sales to existing customers to ensure needs are met.
- Able to use systems to properly document, examples: Basys and Fleet Inspection software.
- Supports company safety and operational standards and adheres to all audit requirements
- Completes all necessary training (TIA, MSHA)
- Maintains equipment with the highest regard
- Demonstrates the ability to conform to DOT and Commercial Tire driving requirement.
- Meets or exceeds managements productivity goals
- Demonstrates all Commercial Service Technician 2 requirements
- Proficient with email, product knowledge (good, better, best), and retreading benefits
- Proficient with BFA2.0/Treadstat if applicable
- Printing and reviewing reports with customers
- Basys (Telenet not MIM)
- NRT, Bank Reports, Casings, Snap Shots
- Interpret NRT Report
COMPETENCIES AND SKILLS
- Customer Service
- Interpersonal Savvy
- Communication
- Mechanical Skills
- Self Starter
- Computer Skills
- Sales Skills
- Multitask
QUALIFICATIONS – Unless indicated otherwise,
these are preferred
- Valid Driver’s License and Insurable Driving Record (Required)
- High school diploma or equivalent
- 3 years of tire industry related experience.
- A valid driver’s license (required) and all DOT Documents to include medical card to operate vehicles greater than 10,000 LB
- TIA CST, Industrial, AG, and OTR.
- At least 6 months as a CST2
- Regular attendance and punctuality is essential.
