What are the responsibilities and job description for the Administrative Assistant/Customer Service Representative position at Commercial Van Interiors, Inc.?
Job Description – Administrative Assistant / Customer Service Representative
THIS POSITION IS LOCATED AT DFW AIRPORT AT OUR SERVICE FACILITY.
Summary/Objective
Greets walk-in customers, answers main phone lines, and directly assists customers with equipment sales and questions. Located at our Dallas, Texas installation facility. The Admin / Customer Service Representative assists the branch manager in coordinating customer vehicle drop-offs, pick-ups, and contacts customers when vehicles are finished. Strong phone and computer skills are a must.
Essential Functions
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Sound understanding of customer service practices.
- Proficient in professional communication with high-volume phone calls and walk-in customers and vendors.
- Experience with Microsoft Excel, Access, and general e-mail communications.
- Comfortable with customer communication and sales of accessories from our showroom.
- Completion of work in a timely manner in accordance with company expectations.
- Expected to assist with invoicing for customers and receiving products.
- Checks receiving orders for accuracy, and keeps accurate files of material received.
- Assists the branch manager in various branch projects.
- Helps maintain showroom organization and keeps a clean work area to assure a positive environment for our customers.
- Follows all safety rules, policies, and operates all company equipment in a safe manner.
Competencies
- Thoroughness
- Teamwork Orientation
- Time Management
- Organizational Skill
- Computer and phone system skills
- Customer Service / Inside Sales
Supervisory Responsibility
- This position has no supervisory responsibilities.
Work Environment
- Primary work area is a clean, professional, climate-controlled retail environment. Will be required to walk into the shop area throughout the day, and this area is not climate controlled.
Position Type/Expected Hours of Work
- This is a full-time position, and hours and days of work are Monday through Friday, 8:00 a.m. to 5 p.m. Occasional overtime may be required.
Required Education and Experience
- 18 years old
- Must be able to pass a drug screen and criminal background check.
- Must be able to read, understand, and follow detailed written instructions as provided.
- 1 year experience in administrative or customer service positions.
Preferred Education and Experience
- Previous customer service experience.
AAP/EEO Statement
All recruiting, hiring, training, promotion, compensation, and other employment related programs are provided fairly to all persons on an equal opportunity basis without regard to race, creed, color, religion, sex, age, national origin, disability, veteran status, or any other characteristic protected by law.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Classification
Non-Exempt
Salary Grade/Level/Family/Range
Hourly
Hours Worked
40 hours per week, Occasional Overtime
Reports to
Branch Manager
Job Type: Full-time
Pay: From $19.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
Ability to Commute:
- Dallas, TX 75261 (Required)
Ability to Relocate:
- Dallas, TX 75261: Relocate before starting work (Required)
Work Location: In person
Salary : $19
