What are the responsibilities and job description for the Site Reliability Engineer position at Commify?
About Us
Over the last 10 years, Commify has grown and transformed under Private Equity ownership and now operates across 9 countries including the UK, France, Spain, Italy, Romania, Germany, Netherlands, Australia, and the USA.
Our mission is clear: to make business communication brilliant by leveraging our best-in-class products that span SMS, WhatsApp, Email, VoIP, and other communication technologies. We serve over 50,000 businesses globally and send over 5 billion communications annually.
We have ambitious growth plans to expand our already impressive product portfolio. As a values-led business, we recognize that our ‘People’ are our biggest asset. Do you want to be part of our success story?
Role Summary
As a Site Reliability Engineer at Commify, you will be a crucial member of our Operations team. You will ensure that our products and platforms operate at peak performance. You will gain a deep understanding of how our software interacts with both physical and Cloud infrastructure to deliver exceptional messaging solutions to our customers.
Your responsibilities will include:
- Ensuring high levels of system performance through monitoring, analysis, and performance tuning
- Implementing scalability and fault tolerance
- Improving processes through automation or other efficiencies
- Troubleshooting application and middleware issues
- Collaborating with Engineering teams to ensure smooth functioning of their software in high-throughput production environments
- Building deployment pipelines that facilitate high-quality code deployments
What essentials are we looking for?
- Experience with Microsoft Azure
- Strong working knowledge of Terraform, App Services, and Kubernetes
- Fluent in written and spoken English
- Passion for reliability
- Experience in creating and modifying Terraform deployments
- Previous experience in an Operations role, preferably as a Site Reliability Engineer
- Ability to work collaboratively across multiple teams, take ownership of tasks, prioritize effectively, and be accountable for your work
- Excellent communication skills
- Experience with monitoring solutions (Datadog, Azure Application Insights, or Log Analytics)
- Scripting/programming skills to automate solutions, particularly in PowerShell (preferred), Bash, C#, Ruby, or Python.
- Experience supporting web-based applications
It’s desirable for you to have:
- Familiarity with Azure DevOps pipelines
- Experience with Microsoft Server Operating Systems
- Experience defining service level objectives/operational requirements for cloud-based solutions
- Understanding of Microsoft Azure Cloud offerings, especially in the Platform as a Service category (Web Apps, Storage, Functions)
- Working knowledge of tools such as Terraform, Ansible, VSTS, ARM, Puppet, Chef, Jenkins, ELK, and Grafana
- Understanding of DNS, Load Balancer configuration, Active Directory, and Cloud-based network infrastructure
- Experience working in an agile environment and familiarity with methodologies such as TDD, Scrum, or Kanban
- Knowledge of implementing monitoring and alerting systems for micro-service architectures
- Applied understanding of cloud security best practices
- Competitive Salary ($120-130,000)
- Company Bonus Scheme based on company performance
- Private Healthcare & Dental
- 20 days paid time off plus federal holidays
- Birthday off work
- 401K
- Monthly/quarterly socials
- Training & Development opportunities
Salary : $120,000 - $130,000
