What are the responsibilities and job description for the FOH GUEST SERVICE position at Common Bond Cafe?
The ideal team member is dedicated to their fellow team members and to the guests we serve. We believe that each and every guest experience is important and that each one of our jobs is a piece of providing our guests with a positive experience. Our team members must be able to work in a fast-paced environment, have a knack for problem solving and most importantly be committed to having the highest quality standards.
Required Knowledge, Skills and Abilities
Ability to learn quickly
Ability to understand and carry out oral and written instructions and request clarification when needed
Strong interpersonal skills
Ability to work as part of a team
Ability to build and maintain relationships
Ability to lift up to 50 lbs.
Essential Duties & Responsibilities
Greeting customers with a smile and happy demeanor; engage with and understand our customers, including identifying and responding to customer needs through clear and pleasant communication
Maintain complete knowledge of baked goods and the menu
Taking orders from guest and packing all retail items and bread orders carefully and efficiently
Running food and drinks to customers in a timely fashion
Notifying a direct supervisor if a customer has a complaint
Constant restocking your station (paper goods, baked goods, milks, bottles drinks, condiment station, etc.)
Rolling silverware
Inform management of any foreseeable shortages before items run out.
Bussing dirty tables and wiping clean with a CLEAN and WET SANI towel
Sweep floors
Remove trash from dining room during and after service
Maintain a clean and sanitary work environment.
Maintain clean restrooms, check every half hour
Assist with putting away deliveries
Assist in maintaining parking lot and patio
Keep doors and windows clean and free of handprints
Rotating stock using the FIFO method
Maintain good attendance and punctuality
A food handler's and TABC card where required by local and state health code regulations
Available to work flexible hours that may include mornings, evenings, weekends, nights and / or holidays
Meet store operating policies and standards, including providing quality beverages and food products,
cash handling and store safety and security
Prepare and package food and beverages to our high-quality standard recipes including recipe changes such as temperature, quantity of ingredients or substituted ingredients
Available to perform many different tasks within the store during each shift
There may be additional duties, responsibilities and qualifications for this job.
Common Bond is an equal opportunity employer of all qualified individuals. We are committed to creating a diverse and inclusive workplace that all qualified candidates. We believe that enables us to retain the top talent while serving our customers.
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