What are the responsibilities and job description for the Part-Time Guest Advisor position at Common Citizen?
Description
Job Title : Guest Advisor
Department : Retail
Reports to : Guest Experience Supervisor & General Manager
FSLA Status : Non-Exempt
Shift : Varies
About Us
Common Citizen is proud to be a Michigan-based cannabis company committed to changing the social stigma that prevents people from enjoying the greater quality of life that cannabis can provide. Our company is founded on two principles : 'cannabis for humanity' and 'change for the better'. 'Cannabis for humanity' meaning we put people first in everything we do - from our safe, high quality cannabis plants to our world-class customer experience to our caring workplace environment. 'Change for the better' meaning that we have an insatiable desire to make ourselves, our product, and our team experience better each and every day. In fact, we are working hard to become and be recognized as a Great Place to Work Best Workplaces in the USA.
About This Role
Every position at Common Citizen from seed to sale, is contributing to our mission to serve our fellow citizens of Michigan with the highest quality, safest cannabis product through our highly individualized and education-oriented provisioning centers. As a Guest Advisor, you are the face of the company and need to treat all our guests with great humanity. Guest Advisors are educators first, salespeople second. Their primary role is to provide unparalleled customer service in which they educate their fellow advisors, the dispensary guests, and help them discover the cannabis products that will help them achieve a higher quality of life.
Responsibilities
Outlined below is what we see you doing at this point in time. We are a fast-growing company looking for people that are excited to grow along with us.
Creating an unparalleled customer service experience for our guests, your fellow citizens, that leaves them feeling well cared for, including but not limited to :
- Consistently exceptional customer service
- Strong long-term relationship-building
- Following the Common Citizen advisor protocol
- Providing problem-solving sales assistance, including upselling & cross-selling when it is to your fellow citizens benefit
- Generating references, referrals & repeat visits
- Simple math & data entry
- POS system entries
- Working with fulfillment
- Regulatory compliance (ie. LARA. Metrc)
Staying current with cannabis knowledge in order to educate & serve with excellence, including :
The Experience You Bring and the Skills we Need :
Physical Requirements
Why You'd Love This Role
You have :
Common Citizen is an equal opportunity employer. We celebrate diversity and are committed to creating an environment of mutual respect for all people. If you are a member of an equity group, you are encouraged to self-identify, on your application, cover letter or resume.
