What are the responsibilities and job description for the Community Manager, Austin position at Common Desk?
Community Manager | Common Desk
About The Opportunity
Senior Community Managers play an integral role on our Community Team, serving as the driving force behind Common Desk's day-to-day hospitality operations in a given market. Their primary focus is to ensure that guests, members, and staff have an exceptional experience. To succeed in this role, individuals must possess a strong sense of empathy and excellent interpersonal skills, with a willingness to go above and beyond to serve customers promptly.
As natural leaders, Senior Community Managers set the standard for legendary hospitality, inspiring their peers to follow suit. Effective communication is a core strength of Senior Community Managers, using this skill to motivate their teams towards excellence, and they are intentional about building meaningful relationships, understanding that exceptional member treatment is the foundation of our success. They strike a balance between being people-oriented and goal-driven, recognizing that our Community Teams and company's success hinge on the convergence of both.
Duties
Your work, which will include but not be limited to the duties listed below, will help Common Desk to achieve the following:
We’d love to hear from you if you meet the qualifications below:
Base Pay: $65,000 - $68,000 per year
Incentive Compensation: WeWork employees are eligible to participate in an incentive plan specific to their role. Your recruiter will detail what incentive plan is applicable to this specific role. WeWork incentive plans are subject to the terms of the applicable incentive compensation plan, which will be made available to you after commencing employment. WeWork reserves the right to amend its incentive plans, and nothing in this job requisition or any other document creates a right to a specific incentive plan payment.
Benefits: Full-time employees are eligible for comprehensive benefits (subject to the terms of applicable plans/policies/agreements, which will be made available to you after commencing employment), including: 20 days of PTO, approximately 13 paid holidays, and 80 hours of paid sick time per full calendar year; 16 weeks paid parental leave; competitive healthcare benefits; 401k plan; and life and AD&D insurance.
Life At WeWork
Being a WeWorker is more than just a job. We believe the magic of work is sparked by the passion you bring, the places you go, the people you meet and the purpose you follow. And it starts here. Here you will brush shoulders with those who dare to dream and do. Here you will be welcomed by a community that embraces and inspires you—because together we can achieve more. Here we challenge ideas, and explore new ways of getting things done. Whether you are part of our Employee Community Groups, or part of a global project, we ask you to bring your open-minded attitude and collaborative spirit. In return, you will be part of a team where your unique perspectives are celebrated.
WeWork is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon gender, sexual orientation, marital or civil status, pregnancy (or pregnancy-related conditions), gender identity or expression, transgender status or gender reassignment, race, color, national origin or ancestry, citizenship, religion or religious beliefs, age, physical or mental disability, genetic information (including genetic testing and characteristics), military or veteran status, or any other grounds or characteristic that is protected under the law. WeWork is also proud to be an affirmative action employer with respect to veterans and individuals with disabilities.
About The Opportunity
Senior Community Managers play an integral role on our Community Team, serving as the driving force behind Common Desk's day-to-day hospitality operations in a given market. Their primary focus is to ensure that guests, members, and staff have an exceptional experience. To succeed in this role, individuals must possess a strong sense of empathy and excellent interpersonal skills, with a willingness to go above and beyond to serve customers promptly.
As natural leaders, Senior Community Managers set the standard for legendary hospitality, inspiring their peers to follow suit. Effective communication is a core strength of Senior Community Managers, using this skill to motivate their teams towards excellence, and they are intentional about building meaningful relationships, understanding that exceptional member treatment is the foundation of our success. They strike a balance between being people-oriented and goal-driven, recognizing that our Community Teams and company's success hinge on the convergence of both.
Duties
Your work, which will include but not be limited to the duties listed below, will help Common Desk to achieve the following:
- Oversee all hospitality operations across multiple locations.
- Elevate the experience for guests and members, striving for excellence.
- Manage 2-3 Community Teams, providing coaching, training, and support for staff.
- Handle P&L and budget management, identifying market-wide trends.
- Ensure that all Common Desk locations meet operational and member satisfaction standards.
- Offer support and leadership to Community Teams within the market.
- Collaborate with other Senior Community Managers, VPs, and Support Team members to optimize strategies and tactics.
- Conduct tours of the location for potential members.
- Work closely with the Community Sales Manager to deliver timely, accurate, and quality proposals.
- Act as a leader and resource for Community Leads and Community Associates, providing mentorship and assistance.
- Collaborate with Community, Accounting, and Real Estate teams to communicate monthly performance metrics to key stakeholders.
- Foster employee satisfaction and development through weekly 1:1s with team members, tracking monthly trends.
- Be accountable for team and location performance, ensuring quarterly KPIs are met for all locations on your team.
- Plan and oversee employee events, such as team-building exercises, happy hours, and staff development.
- Prioritize, delegate, execute, and support day-to-day tasks to deliver a world-class guest experience and ensure team accountability.
- Address day-to-day issues to maintain a seamless experience for guests and members.
- Ensure timely billing completion through the Common Desk App in coordination with the Community and Accounting teams.
- Mindfully manage location performance, proactively addressing any areas of concern.
- Assist in maintaining positive relationships with Property Managers and landlords.
- Approach problem-solving with a customer-centric and member-focused mindset, consistently enhancing everyone's workday.
- Model adaptability, teachability, proactiveness, and sound judgment for the teams you lead.
- Customer Focus: Delivering strong customer relationships and delivering customer-centric solutions. Those who please customers will win the most. Winning organizations are always customer-oriented and responsive.
- Nimble Learning: Active learning through experimentation when tackling new problems, using both successes and failures as learning fodder. Solving problems we’ve never come across. Trying solutions we have never tried before. Analyzing problems in new contexts and in new ways.
- Financial Acumen: Interpreting and applying an understanding of key financial indicators to make better business decisions.
- Instills Trust: Gaining the confidence and trust of others through honesty, integrity, and authenticity. Trust lies at the heart of effective relationships. Whether in or out of the workplace, trust generates feelings of goodwill.
- Manages Conflict: Handling conflict situations effectively, with a minimum of noise. Managed well, conflict provides a forum for finding alternatives, even breakthroughs, in building relationships and solving problems. You begin to see conflicts less as headaches and more as opportunities. Issues get resolved. Collaboration improves. Solution focus replaces negativity and recrimination. Things progress in a positive direction.
- Drives Engagement: Creating a climate where people are motivated to do their best to help the organization achieve its objectives. Employee engagement results in improvements in profitability, quality, productivity, revenue, customer satisfaction, innovation, and retention.
We’d love to hear from you if you meet the qualifications below:
- 5 years or equivalent experience in real estate, hospitality, marketing, multi-unit retail, startups, finance, consulting, or related experience with a strong operational focus and P&L accountability.
- 2 years of management experience of leading a team made up of individual contributors.
- Bachelor’s Degree or equivalent experience preferred in Business, Marketing, Hospitality, or other related degrees.
- Experience of being responsible for a Profit and Loss for multiple sites, as well as leading multiple business units. Direct P&L accountability and ability to understand and drive results through the management of financial levers.
- Must have strong verbal and written communication skills, project management, and business operations experience.
- Like challenges, and embraces change in a fast-paced environment.
- Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy.
- Must be open to possible travel 20-30% of the time, depending on which area(s)/buildings you’ll oversee.
Base Pay: $65,000 - $68,000 per year
Incentive Compensation: WeWork employees are eligible to participate in an incentive plan specific to their role. Your recruiter will detail what incentive plan is applicable to this specific role. WeWork incentive plans are subject to the terms of the applicable incentive compensation plan, which will be made available to you after commencing employment. WeWork reserves the right to amend its incentive plans, and nothing in this job requisition or any other document creates a right to a specific incentive plan payment.
Benefits: Full-time employees are eligible for comprehensive benefits (subject to the terms of applicable plans/policies/agreements, which will be made available to you after commencing employment), including: 20 days of PTO, approximately 13 paid holidays, and 80 hours of paid sick time per full calendar year; 16 weeks paid parental leave; competitive healthcare benefits; 401k plan; and life and AD&D insurance.
Life At WeWork
Being a WeWorker is more than just a job. We believe the magic of work is sparked by the passion you bring, the places you go, the people you meet and the purpose you follow. And it starts here. Here you will brush shoulders with those who dare to dream and do. Here you will be welcomed by a community that embraces and inspires you—because together we can achieve more. Here we challenge ideas, and explore new ways of getting things done. Whether you are part of our Employee Community Groups, or part of a global project, we ask you to bring your open-minded attitude and collaborative spirit. In return, you will be part of a team where your unique perspectives are celebrated.
WeWork is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon gender, sexual orientation, marital or civil status, pregnancy (or pregnancy-related conditions), gender identity or expression, transgender status or gender reassignment, race, color, national origin or ancestry, citizenship, religion or religious beliefs, age, physical or mental disability, genetic information (including genetic testing and characteristics), military or veteran status, or any other grounds or characteristic that is protected under the law. WeWork is also proud to be an affirmative action employer with respect to veterans and individuals with disabilities.
Salary : $65,000 - $68,000