Front Desk Staff Member

Common Ground Wellness Cooperative has openings for two Front Desk Staff Members!

We are seeking one full-time (4-5 shifts/week) and one part-time (1-2 shifts/week) addition to our team of front desk employees. Duties include greeting customers, checking them in and out, answering phones, scheduling appointments, handling POS transactions, enforcing policies, administrative work such as sign/document creation, pool testing and balancing, facility cleaning, general premises upkeep, problem-solving, troubleshooting, follow-through with assigned duties and the option to opt in to the Equity Work Group. Shifts are arranged as either opening (8am-3:30pm) or closing (3pm-10:30pm) seven days a week. Current shift offerings are: Monday closing, Thursday closing, Saturday opening and/or closing and either Tuesday, Thursday or Friday opening.

Qualifications:

• Excellent customer service skills and presence.
• Excellent communications skills.
• Experience scheduling wellness practitioners. Scheduling software experience is a plus.
• A positive and resourceful attitude.
• Strong attention to detail and the ability to multitask.
• Ability to stand, move, and do physical tasks.
• Available to work opening, closing, weekend and holiday shifts.
• Experience working in a wellness center environment and with wellness modalities.
• Marketing/outreach/events skillset preferred.
• Tech savvy
• Willingness to learn new things, take on new duties, and a can-do, cooperative-minded spirit.
• Ability to lift up to 40 lbs.
• Ability to engage in deep cleaning of tile floors, walls, bathrooms and all areas of the facility with the exclusion of practitioner practice rooms
• Familiarity and awareness of diversity, equity, and inclusion (DEI) principles and practices.
• Commitment to environmental sustainability.

Weekday shifts are paid at a rate of $17.94/hr. Time-and-a-half at a rate of $26.91/hr. is paid for solo front desk work when the bathhouse is open. Shift differential pay is provided at a rate of $20.63/hr. for the following shifts: Friday closing, Saturday and Sunday opening and Saturday and Sunday closing. Any shift differential shifts worked solo are paid at a rate of $30.95/hr. Holidays listed on the front desk google calendar are paid as time-and-a-half ($26.91/hr.). Administrative and Equity Work Group tasks are paid at a rate of $21.00/hr. Tips average $3.86/hour. In order to keep the reception fully staffed, we ask that you pick-up shifts from time to time to fill in for one another’s sick days and PTO. We are open 363 days a year to serve our wellness practitioners and customers.

Benefits include: co-op membership provided, paid time off accrual (2.75 weeks/year), 2 weeks paid sick time, free use of the facilities for you and a significant other, discounts on wellness services, 10% off retail merchandise, 401k through OregonSaves, participation in Oregon's Paid Leave program, full health and dental insurance benefits on a Silver plan for employees who maintain 30 hours or more per week and the option to place pre-tax wages into a health and/or dependent care FSA.

We are an equal opportunity employer. We strive to be an inclusive and welcoming space for people of difference. We strongly encourage those with the following backgrounds to apply: Black and indigenous people, people of color, people with intersecting identities - LGBTQIA , people with disabilities, and others with lived experience being part of marginalized communities.

More details about our cooperative wellness center model:

Our guiding principles are policy governance and our Ends Statement. Our General Manager and the leadership team manages operations while the Board focuses on policymaking. Co-op members have the opportunity to be involved by providing input, survey participation, meeting participation, and the opportunity to vote in elections, and to run to serve on the Board of Directors. We believe in values-driven decision making and we are committed to people and planet over profit. Please visit our website for more information at www.cgwc.org.

To apply, please submit a resume and a cover letter describing your interest in working at Common Ground and how the position as a front desk staff member could be a fit for you to generalmanager@cgwc.org. Applications without a cover letter will not be considered.

We look forward to hearing from you!

Communication method(s) used:

• Email

Typical end time:

• 3:30PM or 10:30PM

Typical start time:

• 8AM or 3PM

This Job Is:

• A “Fair Chance” job (you or the employer follow Fair Chance hiring practices when performing background checks)
• Open to applicants who do not have a college diploma

Work Remotely

• No

Job Types: Part-time, Full-time

Pay: $17.94 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Professional development assistance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Night shift
• On call
• Weekends as needed

Supplemental pay types:

• Tips

COVID-19 considerations:
Masking is now optional https://cgwc.org/covid/

People with a criminal record are encouraged to apply

Education:

• High school or equivalent (Preferred)

Experience:

• scheduling: 1 year (Preferred)
• Google Suite: 1 year (Preferred)
• Customer Service: 1 year (Required)

Work Location: In person

Salary : $18 - $27