Who we are
Common House is a modern social club with locations in Richmond, VA, Charlottesville, VA, Chattanooga, TN, and New Orleans, LA. More than a membership, the Houses provide inclusive spaces to dine, work, and discover through daily programming, unique amenities, and connection opportunities with other members.
Position Summary
The Club / Restaurant Supervisor is responsible for the execution of daily club operations and guest satisfaction by leading the FOH staff to be compliant with service standards and protocols as well as providing the necessary tools, information, and other resources to the team.
This is an hourly, non-exempt position based on-site in New Orleans, LA.
Responsibilities include but are not limited to :
- Member & Guest Experience
Managing daily floor operations and soliciting member feedback to optimize guest satisfaction and the member experience
Working with the Dir. of Hospitality and management peers to design service protocolsUsing the PMS (Seven Rooms) to collect information and preferences about guests to better serve them upon future visitsDriving speed and efficiency of service while upholding standardsForging connections with membership, and encouraging the same of the teamPerforming table visits to assess needs, disruptions in service, and ascertain current guest needsCommunicating openly with the AGM and / or GM regarding each shiftService & Employee RelationsUpholding service standards through exemplary leadership and direct communication with all team members
Identifying vulnerabilities in service to implement solutions and strengthen established service standardsCompleting regular performance reviews and provide frequent feedbackMaintaining a positive working relationship with all management team, admin, and all staffEnsuring scheduled staff are present, on time, and monitor any overtime and avoidable payroll discrepanciesSupporting FOH staff in all service needsMaintaining open communication between the kitchen and front of houseStaff DevelopmentPrepare and hold daily pre-service (DUS) meetingsTrain staff according to the service training manualsConduct frequent testing for staff on menu knowledgeConduct follow-up testing for staff after more formal training classesGeneral and Administrative ConductOperating the club in full compliance with ABC regulations.
Operate the bar program in full compliance with Health Department regulations.Adhere to all employee policies outlined in the CH Employee HandbookAnswer all emails and communication in a timely mannerWorks with management team to ensure all invoices are properly coded and loggedAssists GM in increasing profitability by capturing revenue and minimizing theft and wasteMaintaining par levels of daily operating supplies and collateralMaintains proper count of cash registers and performs nightly auditsChecking daily for damaged items in need of documenting in the CH Maintenance JournalAdopt a management style that is professional, productive, and positiveEducation & Experience :
Bachelor degree a plus but not required.Minimum 1 year management experience in the hospitality industrySkills and Abilities :
Excellent communication skillsExcellent customer service skillsProficient multitaskingAbility to recall and memorize menu itemsAbility to work well in a high-paced and at times stressful environmentAbility to work late nights and weekendsAbility to communicate in English, both orally and in writing, with guests and employees, some of whom will require high levels of patience, tact, and diplomacy to defuse anger and to collect accurate information and to resolve problemsAbility to use software and technology for communication, reporting, and programming the posMust have physical ability to access all areas of the facility, withstand prolonged standing, stretching, bending, kneeling, lifting and carrying items, work indoors, being exposed to hot / cold surfaces, steam, wet floors and sharp knives is required and withstand environmental factors include noise, dust, cigarette smoke (if applicable) etc. . .Professional appearance and demeanorPhysical Requirements :
Prolonged periods of time walking, standing, and on one's feet. Must be able to carry 15 pounds repetitively.
In exchange for talented skills and contributions, Common House offers all employees a dynamic work environment, fun co-workers and a competitive salary package. Additionally, we also offer our team members a comprehensive benefits package including :
Diverse and inclusive colleaguesHealth, Dental, Vision Coverage401k OptionPaid Sick LeaveMonthly membership at Common House (and your partner / spouse gets one, too!)50% employee discount on food and non-alcoholic purchasesCommon House is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity / assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law.
