What are the responsibilities and job description for the Event Captain position at Common House?
Who We Are
Common House is a modern social club with locations in Richmond, VA, Charlottesville, VA, Chattanooga, TN, and New Orleans, LA. More than a membership, the Houses provide inclusive spaces to dine, work, and discover through daily programming, unique amenities, and connection opportunities with other members.
Job Summary: The event captain is a proven leader among their peers. Someone who has the awareness and conviction to guide the service team in seamlessly executing private and programming events, from setup to reset. They might do this from behind the bar, on the floor, or as a supervisory capacity as needed depending on the complexity of the event.
Core Competencies:
Leadership, consistency, organization, communication, hospitality
Responsibilities
- Service and Employee Relations.
- Ensure smooth execution of all programming and private events, adhering to guidelines set by BEO and ROS documents, with the support of the club manager..
- Serve as the day-of point of contact for all event clients and coordinate a POC during any times of planned absence
- Act as a liaison between hourly staff and management team, offering ideas to improve working conditions for employees.
- Communicates to dining room staff, kitchen staff, and club managers about event details.
- Check-out service team’s side work and assign / inspect weekly duties.
- Act as a point person for new employee training - prioritizing consistency with the Service Training Manual/Program.
- Continue to improve your command of wine, beer, and cocktail knowledge.
- Set a strong example for current and future staff, modeling adherence to Common House policies and demonstrating our culture of hospitality. Correct staff behaviors if the situation calls for it.
- Be empowered to solve issues in the absence of a manager.
- General and Administrative Conduct
- Attends BEO Meetings.
- Closes out event consumption checks and emails to Club Manager and Event Director.
- Operating the club in full compliance with ABC regulations.
- Operate the bar program in full compliance with VDH regulations.
- Adhere to all employee policies outlined in the CH Employee Handbook
- Maintaining par levels of daily operating supplies and collateral
- Assist with monthly inventory if needed.
- Take ownership of storage areas to maintain organization of the club.
- Maintains proper count of cash registers and performs nightly audits
- Checking daily for damaged items in need of documenting in the CH Maintenance Journal
- Adopt a leadership style that is professional, productive, and positive
Education & Experience:
- Prior hospitality experience required
- Must be 21 years of age
- Must be proficient in all Front of House roles (server assistant, server, bartender, concierge)
Skills and Abilities:
- Excellent communication skills
- Excellent customer service skills
- Proficient multitasking
- Ability to recall and memorize menu items
- Ability to work well in a high-paced and at times stressful environment
Physical Requirements:
Prolonged periods of time walking, standing, and on one’s feet. Must be able to carry 15 pounds repetitively.
Common House is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law.
