Medical Receptionist/Front Desk

Company Overview: CommonHealth Recovery is a leading provider of drug and alcohol treatment services, catering to Medicaid, Medicare, and Commercial populations across Kentucky. As a licensed AODE and DUI treatment facility, we offer a range of outpatient programs including group and individual counseling, intensive outpatient programming, medication-assisted treatment, and case management services. Committed to a philosophy of evidence-based, harm reduction-focused care, we are dedicated to serving individuals with substance use disorders and co-occurring conditions.

Working Location: 1121 Louisville Rd. STE 501, Frankfort KY 40601

Industry: Addiction Treatment / Behavioral Health

Job Type: Full-Time, Non-Exempt

Schedule: Monday-Thursday 7:30AM-5:30PM (38-40 hours each week)

About the Position: CommonHealth Recovery is seeking a diligent and responsible Medical Receptionist/Office Assistant to oversee the daily operations of our medical facility and fill-in as needed. The ideal candidate will have a strong background in medical office management, patient scheduling, front-desk operations, and possess excellent phone skills.

Work Environment: Our multi-disciplinary treatment team, comprising counselors, medical providers, case managers, and administrators, collaborates to enhance client well-being. The work environment balances fast-paced and slower-paced tasks, ensuring a stimulating and engaging atmosphere.

Key Responsibilities:

• Provides receptionist services and general office duties such as scheduling patient appointments, answering phones, scanning documents, and checking voicemail/fax.
• Listens attentively to our customers to fully understand their needs.
• Utilizes CRM and EMR systems, registers patients according to standard procedures.
• Knowledgeable about program and services.
• Protects client confidentiality.
• Ensures availability of treatment information by filing and retrieving patient records.
• Directing patient flow within the office.
• Call in patient medication as directed.
• Input/update health records and attendance logs.
• Sending prior-authorizations to insurance companies.
• May be responsible for cash collection and verification of benefits.
• Provide education and resource information regarding medication.
• Scans and files administrative and medical information in patient’s medical record.
• Makes appointment reminder calls to patients with upcoming appointments.
• Participates in staff and educational meetings.
• Coordinates meeting room schedules.
• Relieves the management of minor administrative details.
• Serve as location on-call staff member in conjunction with the location administrator.
• Maintains office equipment (fax, copier, etc.).
• Maintains operations by following policies and procedures; reporting needed changes.
• Contributes to team effort to assure excellent patient care and service.
• Performs other duties as assigned.

Qualifications:

• Bachelor’s degree desirable; however, applicants may demonstrate requisite skills through experience.
• Candidate must have solid verbal, written organizational, and communication skills.
• Candidate must have proven track record of reliability and punctuality pertaining to attendance.
• Candidate must have computer knowledge and the ability to organize data.
• Ability to work with persons in a manner that shows sensitivity to cultural diversity, sexual orientation, and racial/ethnic differences.
• If in recovery, must have maintained a minimum continuous sobriety of one year and work an active recovery program.

Benefits:

• Health, Vision, Dental Coverage
• 401k Retirement Plan
• Paid Time Off (including vacation, personal time, and holidays)
• Company Provided CEUs and Professional Development Opportunities
• Growth opportunities within the organization

Job Type: Full-time

Pay: $14.00 - $19.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Opportunities for advancement
• Paid orientation
• Paid sick time
• Paid time off
• Vision insurance

Medical Specialty:

• Addiction Medicine

Schedule:

• 10 hour shift
• 4x10
• No nights
• No weekends

Education:

• High school or equivalent (Required)

Experience:

• Medical Front Office: 1 year (Required)

Ability to Relocate:

• Frankfort, KY 40601: Relocate before starting work (Required)

Work Location: In person

Salary : $14 - $19