What are the responsibilities and job description for the Front Desk Receptionist position at Commonpoint Queens?
Agency Overview:
Commonpoint is a multifaceted community center dedicated to sustaining and enhancing the quality of individual, family and communal life throughout New York City, offering services to people of all ages, ability levels, stages of life and backgrounds. They strive to meet the evolving needs of their community of over 100,000 members ranging from providing in-school and after-school programs, professional and career development, assistance with food insecurity, legal services, financial counseling, mental health services, senior classes, dementia care programs, and tax preparation assistance to name a few. Commonpoint has grown tremendously in the last five years and now has a mission-driven staff of 3,000 and over 80 sites in the five boroughs.
Objective:
If you are interested in working in a recreational environment and can deliver exceptional customer service then please apply for this position. The Front Desk Receptionist at the Commonpoint Tennis & Athletic Center at Alley Pond Park will be responsible for assisting in the overall administration of the center which includes but not limited to class/lessons and court rental registration, answering incoming calls and emails, supervision of the club area, proshop sales and assisting in maintaining the facility.
DUTIES & RESPONSIBILITIES:
Commonpoint is a multifaceted community center dedicated to sustaining and enhancing the quality of individual, family and communal life throughout New York City, offering services to people of all ages, ability levels, stages of life and backgrounds. They strive to meet the evolving needs of their community of over 100,000 members ranging from providing in-school and after-school programs, professional and career development, assistance with food insecurity, legal services, financial counseling, mental health services, senior classes, dementia care programs, and tax preparation assistance to name a few. Commonpoint has grown tremendously in the last five years and now has a mission-driven staff of 3,000 and over 80 sites in the five boroughs.
Objective:
If you are interested in working in a recreational environment and can deliver exceptional customer service then please apply for this position. The Front Desk Receptionist at the Commonpoint Tennis & Athletic Center at Alley Pond Park will be responsible for assisting in the overall administration of the center which includes but not limited to class/lessons and court rental registration, answering incoming calls and emails, supervision of the club area, proshop sales and assisting in maintaining the facility.
DUTIES & RESPONSIBILITIES:
- Enroll registrants for lessons, classes and court rentals.
- Collect payments, documents and parent follow-up.
- Answer phones, check and return messages, check and respond to emails.
- Assist walk-in customers with questions.
- Ensure that all center participants check-in and their accounts are updated daily.
- Assist in handling billing, payment plans, refunds and collections.
- Monitor enrollment numbers.
- Assist with open houses and other promotional events.
- Assist in keeping the club house and facilities tidy (front desk, lobby, restrooms)
- Collect payments for proshop sales.
- Supervision of the facility when needed.
- Track inventory and order supplies.
- To ensure all policies and procedures of the facility are enforced.
- To oversee patron and staff safety by taking action for risk management.
Knowledge & Skill Competencies:
- A friendly, personable person and a team player.
- Have the ability to communicate effectively and professionally with clients, staff, visitors and vendors.
- Demonstrated skills and competencies in managing multiple administrative tasks.
- Have excellent computer technology skills and a quick learner for new software programs.
- Have a proven track record for reliability, dependability and honesty.
Qualifications:
- A minimum of one year experience in a professional setting as a receptionist or front desk role.
- Ability to work flexible hours.
- Certificates/Licenses: CPR, First Aid Certification recommended.
- All hires must be fully vaccinated against COVID-19. This requirement must be met by your hire date.
- Racquet sports experience or court booking experience is a plus.
- Physical Demands: Frequently stands, walks, uses hands; talks and hears, reaches with hands and arms, climbs, balances; stoops, kneels, crouches, or crawls. Occasionally sits.
JOB DETAILS:
- Schedule: Up to 19 hours per week during the months that the Bubble is up, which is October-April. During the months of May through September, when there is no Bubble, the number of work hours may be adjusted or reduced due to early closing of the facility at dusk.
- Salary: $18/hour
To Apply: Please email resume to Dean Won at dwon@commonpoint.org, please indicate “Front Desk Receptionist” in the subject of the email. Due to the high volume of applicants, only qualified candidates will be contacted.
Salary : $18
