What are the responsibilities and job description for the Training Support Specialist position at CommonSail Investment Group?
Training Support Specialist
CorsoCare Personal Care - Senior Living
90% Travel Required (Eastern/Southern Coast - North Carolina, South Carolina, Georgia, Virginia, Florida, etc.)
Position Summary:
The Training Support Specialist for CorsoCare Personal Care plays a vital role in supporting operational efficiency by managing various aspects of daily business activities. The Training Support Specialist oversees the development and presentation of interactive lesson plans, reinforces existing processes, manages training regions, learning plans for new leaders, and communication channels to ensure smooth operations. The role requires excellent organizational skills, attention to detail, and the ability to handle multiple tasks in a fast-paced environment. The specialist will also be responsible for managing special projects and supporting leaders with their operational needs. This role reports to the Director of Training and Education.
Required Experience for CorsoCare Personal Care Training Support Specialist:
Minimum high school diploma; Bachelor’s degree preferred
Previous Healthcare, Geriatrics or experience working with the elderly population preferred
Ability to understand and integrate learning concepts and technology for differing learning styles to ensure effective learning experiences
Passion for teaching and demonstrated ability to execute training programs and mentor staff
Knowledge with updating training materials and maintaining a library of training materials
Proficiency in Microsoft Teams and collaborative communication tools
Excellent organizational, problem-solving, and time-management skills
Ability to handle confidential information with discretion
Strong written and verbal communication skills
Ability to manage multiple priorities and meet deadlines
Accountability for CorsoCare Personal Care Training Support Specialist:
Manages the education of new directors shoulder-to-shoulder during the second week of new leader training and arranges one-on-one remedial training to address individual skill and knowledge gaps, both virtually and in person
Participates in the development and presentation of interactive lesson plans, which include objectives, course content, methods of instruction, and evaluation strategies, ensuring that these methods remain up-to-date, relevant, and aligned with business needs and best practices. Collaborates on pieces of training and provides input into PowerPoints and facilitator guides
Delivers targeted training for new directors, including shoulder-to-shoulder coaching during week two of onboarding and individualized remedial training based on identified skill or knowledge gaps
Designs and facilitates engaging lesson plans aligned with business needs, incorporating updated content, instructional methods, and evaluation strategies
Collaborates on training development, contributing to PowerPoints, facilitator guides, and other instructional materials
Maintains and updates training content to reflect policy and process changes, organizing materials in a train-the-trainer format
Partners with Regional and Operations Specialists to assess training needs and deliver support across assigned regions, both virtually and in person
Oversees Learning Plans for new leaders, addressing knowledge gaps through peer mentorship and one-on-one coaching
Supports operational excellence through participation in reviews, meetings, and events, while remaining current on systems and processes including EHRs and electronic care documentation
Acts as a subject matter expert and resource for leadership training and development
Additional Responsibilities:
Communicate expectations, updates, and team roles to support business success
Align messaging with the organization’s culture, mission, and vision
Communicate professionally via phone, text, and email
Support the overall operations of CorsoCare Personal Care through collaboration with various departments and teams
Maintain high ethical standards, comply with regulations, and ensure confidentiality of internal operations and employee records
Skills for Success:
Applying knowledge of our business and competition to advance organization
Managing complex situations
Consistently achieves results, even under tough circumstances
Planning, scheduling and prioritizing to meet business needs
Managing conflict resourcefully while minimizing drama
Sharing our vision and strategy to motivate others to action
Relating openly and comfortably with diverse groups of people
Understanding our organizational structure and navigates through policies, regulations, functional, community and home office team relationships
Communicating clearly and frequently
Being open to try new things and learns from successes and failures
Making good and timely decisions that keep the organization moving forward
Holding self and others accountable to finishing tasks and duties
Taking on new challenges with a sense of urgency
Being flexible and approachable
Rebounding quickly from setbacks
Gaining confidence and trust of others
Technology proficiency (Microsoft Office, EHRs, AI tools)
Metrics that Matter:
Retention of Personal Care Director: 95% or more per quarter
New Hire Survey Results: 85% positive or better for PCD
Learning Plan completion: 95% per quarter PCD
Relias Completion Portfolio: 95% or better PCD
General Working Conditions:
This position entails standing for long periods of time. While performing the duties of this job, the employee is required to communicate effectively with others, sit, stand, walk and use hands to handle keyboard, telephone, paper, files, and other equipment and objects. The employee is occasionally required to reach with hands and arms. This position requires the ability to review detailed documents and read computer screens. The employee will occasionally lift and/or move up to 25 pounds. The work environment requires appropriate interaction with others. The noise level in the work environment is moderate. Travel to different locations will be required.
This classification description is intended to indicate the general kinds of tasks and levels of work difficulty that are required of positions given this title and should not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of any supervisor to assign, direct and control the work of the employees under her/his supervision. The use of a particular expression or illustration describing duties shall not exclude other duties not mentioned that are of a similar kind or level of difficulty.
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