Chief Operating Officer

CommonSpirit Health is a nonprofit, Catholic health system dedicated to advancing health for all people. It was created in February 2019 by Catholic Health Initiatives and Dignity Health. With its national office in Chicago and a team of over 150,000 employees and 25,000 physicians and advanced practice clinicians, CommonSpirit operates more than 2,000 care sites from clinics and hospitals to home-based care and virtual care services. Our world needs compassion like never before. Our communities need caring and our families need protection. With our combined resources CommonSpirit is committed to building healthy communities, advocating for those who are poor and vulnerable, and innovating how and where healing can happen -- both inside our hospitals and out in the community.

Founded in 1887 Dignity Health - California Hospital Medical Center is a 318-bed acute care nonprofit hospital located in downtown Los Angeles. The hospital offers a full complement of services including a Level II trauma center the Los Angeles Center for Womens Health obstetrics and pediatric services and comprehensive cardiac and surgical services. The hospital shares a legacy of humankindness with Dignity Health one of the nations five largest health care systems. Visit https://www.dignityhealth.org/socal/locations/californiahospital for more information.

The Chief Operating Officer ensures that activities and/or operations are appropriately integrated with the strategic plan. Ensures the provision of quality care and services through the cost effective management of the facilities. Participates in the development of hospital wide patient care programs, policies, and procedures that describe how the care needs of patient populations are assessed, evaluated and met. 

• Implements effective and ongoing programs to measure, assess, and improve the quality of care/services provided to patients/customers. Implements operational improvements using appropriate data and benchmarking in conjunction with effective use of process improvement techniques.
• Ensures that activities and/or operations are appropriately integrated with the strategic plan while making sure the provision of quality care and services through the cost effective management of the facility.
• Participates in the development of hospital wide patient care programs, policies and procedures that describe how the care needs of patient populations are assessed, evaluated and met.
• Assists and advises the President and CEO in establishing and executing strategic business plans to achieve operational objectives and in formulating and implementing best practices and policies.

Education and Experience:

• Minimum of seven (7) years of experience in a related field. Minimum of five (5) years of management experience. Progressively responsible administrative experience in major healthcare institutions, preferably in an acute care setting.
• Bachelor’s degree required. Master’s degree in hospital administration (or an equivalent combination of education and/or additional job-related experience) is preferred.

Licensure:

• None specified.

Competencies:

• Driving for Results: Setting high goals for personal and group accomplishment; using measurement methods to monitor progress toward goals; tenaciously working to meet or exceed goals while deriving satisfaction from the achievement, creativity and continuous improvement. Goes the extra mile.
• Technical Competence: Demonstrates breadth and/or depth of professional/technical skills and capabilities required for position; shares knowledge; sets or contributes to the Company’s direction within area of expertise. 
• Building Partnerships & Teamwork: Identifying opportunities and taking action to build strategic relationships between one’s area and other areas, teams, departments, units or organizations to help achieve business goals. Resolves issues and problems, and makes a significant contribution to team efforts. 
• Building Trust: Interacting with others in a way that gives them confidence in one’s intentions and those of the organization.
• Leading Through Mission, Vision & Values: Keeping the organization’s mission, vision and values at the forefront of associate decision making and action.
• Knowledge of Organization: Knowledge of the organization's vision, structure, culture, philosophy, operating principles, values, and code of ethics; ability to apply this understanding appropriately to diverse situations. 
• Planning: Tactical, Strategic: Knowledge of effective planning techniques and ability to contribute to operational (short term), tactical (1-2 years) and strategic (3-5 years) planning in support of the overall business plan. 
• Healthcare Industry: Knowledge of healthcare industry's trends, directions, major issues, regulatory considerations and trendsetters; ability to apply this knowledge appropriately to diverse situations. 
• Business Markets: Knowledge of existing and planned markets and market-related initiatives from the perspectives of the competition, the suppliers, the customer base and the regulatory environment; ability to apply this knowledge appropriately to diverse situations. 
• Healthcare Service Models: Knowledge of philosophies, approaches, processes and practices for delivering healthcare services; ability to implement, design, assess and improve healthcare service models and ensure they align with organizational goals. 
• Budget Management: Knowledge of the principles and methodology of budget management and ability to utilize the tools, techniques and procedures needed to establish and monitor budgets.
• Influencing: Knowledge of effective influencing tactics and strategies; ability to impact decisions within and outside own organization. 

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