What are the responsibilities and job description for the Clinical Support Specialist position at CommonSpirit Health?
Job Responsibilities
- The Patient Services Associate II position is the first point of phone customer service contact for our patients, physicians, internal and external laboratory, imaging hospital patient family members, and vendors by offering customer service communications and appropriate distribution of phone calls and messages.
- The Patient Services Associate may also perform a variety of other duties including but not limited to collecting and updating demographics and insurance information verification of health plan eligibility, taking complete and accurate messages, and scheduling mutually acceptable appointment times utilizing an electronic practice management system.
- This position may have access to third-party credit card information and transactional systems from single transactions or a single card at a time.
- The Patient Services Associate II duties also include referrals and authorizations, pre-registration, and patient preparation.
