What are the responsibilities and job description for the Communications Operator position at CommonSpirit Health?
As a Communication Operator at St. Vincent, now part of CommonSpirit Health formed between Catholic Health Initiatives and Dignity Health, you will be part of a team that supports all incoming calls within the hospital, as well as overhead messages.
Provides call‐processing services in the Health System‐wide, centralized call processing operation serving Health System personnel, private practice physicians, residents, patients, and the public. Assists customers in obtaining information and services. Provides emergency and disaster alerting. Monitors equipment and Performs routine maintenance and troubleshooting tasks.
CHI St Vincent Infirmary is a 600 bed faith-based, non-profit, acute care facility providing quality health care to patients and communities from all over the State of Arkansas. Our level II trauma center is a regional referral center for cardiology, trauma, behavioral health, cancer care, neurosciences, and other specialties. We have been consistently named by US News & World Report as one of the State’s best hospitals, with high performance in heart care, colorectal surgery, and joint replacement.
Responsibilities
- Assist customers in obtaining information, and services.
- Work with all levels of personnel and physicians to utilize effective customer service skills to provide assistance and handle problem situations.
- Demonstrates skills and ability to process diverse requests for information including incoming and outgoing calls, as well as emergency/disaster alerting.
- Demonstrates skills and ability to activate Health System and Departmental emergency plans including fire safety, medical emergency (code blue), and disaster and hurricane weather, as required.
Qualifications
- High School Diploma/GED Required
- Strong clerical skills are needed for this role
- Need to understand basic medical terminology
