What are the responsibilities and job description for the Customer Service Rep position at CommonSpirit Health?
CHI Memorial Mountain Management
CHI Memorial Medical Group (Mountain Management Services), now part of CommonSpirit Health formed between Catholic Health Initiatives (CHI) and Dignity Health, is a Management Service Organization (MSO) that provides comprehensive office management services for all Memorial Health Partners and many physicians in private practice. We are proud to be a part of the regional referral center of choice providing health care throughout Southeast Tennessee and North Georgia.
We care about our employees’ well-being and offer benefits that complement work/life balance.
We offer the following benefits to support you and your family:
Free Membership to our Care@Work program supporting any child care, pet care, or adult dependent needs
Employee Assistance Program (EAP) for you and your family
Health/Dental/Vision Insurance
Flexible spending accounts
Voluntary Protection: Group Accident, Critical Illness, and Identity Theft
Adoption Assistance
Paid Time Off (PTO)
Tuition Assistance for career growth and development
Matching Retirement Programs
Wellness Program
If you are passionate about the patient experience and ready to join our nationally recognized hospital, connect with us today!
Responsibilities
Expectations:
- Receives and responds in a timely and professional manner to all billing-related questions posed by clinic staff; serves as liaison with various Revenue Cycle teams and other departments to respond to, or initiate response to, clinic questions.
- Identifies and researches unusual, complex or escalated issues as assigned; applies problem-solving and critical thinking skills as necessary to resolve issues within the scope of position authority.
- Documents all activities and findings in accordance with established policies and procedures; ensures the integrity of all account documentation and written responses to clinic issues; maintains confidentiality of medical records.
- Maintains current knowledge of internal, payer, and government regulations as applicable to assigned function.
- Establishes and maintains professional and effective relationships with peers and other stakeholders.
Qualifications
Minimum Qualifications:
- High School Diploma or GED equivalent
- Knowledge of general concepts and practices that relate to the healthcare field, insurance follow-up process, clinic operations, regulatory/reporting requirements, operation medical insurance, payer contract, and basic medical terminology and abbreviations
- Excellent customer service, attention to detail, critical thinking, and the ability to maintain confidentially of medical records, troubleshooting
- Ability to understand and apply detailed billing requirements and cash posting processes and effectively prioritize
Preferred Qualifications:
- Two years of revenue cycle or related work experience that demonstrates attainment of the requisite job knowledge and abilities.
- Graduation from a post-high school program in medical billing or other business-related field
