What are the responsibilities and job description for the Mkt Director Care Coordination position at CommonSpirit Health?
CHI Memorial Hospital, now part of CommonSpirit Health formed between Catholic Health Initiatives (CHI) and Dignity Health, is once again the only hospital in the Chattanooga area to be named a Best Regional Hospital by U.S. News & World Report. We are proud to be the regional referral center of choice providing health care throughout Southeast Tennessee and North Georgia.
We offer the following benefits to support you and your family:
- On-site childcare with extended hours
- Care@Work premium account for additional support with children, pets, dependent adults, and household needs
- Employee Assistance Program (EAP) for you and your family
- Paid Time Off (PTO)
- Health/Dental/Vision Insurance
- Flexible spending accounts
- Voluntary Protection: Group Accident, Critical Illness, and Identify Theft
- Adoption Assistance
- Tuition Assistance for career growth and development
- Matching 401(k) and 457(b) Retirement Programs
- Wellness Program
- Additional incentives for eligible full time day shift and night shift opportunities
Responsibilities
Job Summary / Purpose
This job is responsible for planning, directing and evaluating care management / coordination services for
the Memorial Health Care System (MHCS) and for providing strategic leadership in assessing, designing,
developing and implementing programs and initiatives to form a comprehensive and cohesive model that
provides access to care across the continuum of health care services, achieves financial performance
targets under risk-based payment models, and demonstrates superior clinical outcomes, performance and
services levels.
Essential Key Job Responsibilities
Work focuses on addressing/alleviating current gaps in care management
programs/resources in the community, maximizing effective utilization of resources, enhancing overall
patient outcomes/service satisfaction of all identified customer groups and generating a competitive
advantage for MHCS. An incumbent works in close collaboration with the system leadership,
physicians/providers and other regional departments/services lines in developing, redesigning and
implementing a clinical support infrastructure for care management teams, programs and new models
that maximize appropriate resource utilization, transition from acute care to community settings and
overall clinical outcomes and meet the emerging demands of accountable care. Work also includes a
high degree of interaction/collaboration with physician leadership,
Work also includes: 1) developing/managing the operations/capital budgets for the assigned function; 2)
developing/implementing/monitoring quality improvement initiatives to enhance/streamline current
procedures/processes and take advantage of system-wide synergies; 3) establishing and ensuring that
overall objectives relating to consistency of standards and customer service are achieved; 4) establishing
effective mechanisms to support medical/social management related to utilization of resources across the
care continuum; and 5) directly supervising subordinate management staff.
Job duties require considerable knowledge of the specialized principles and practices related to health
care management in order to evaluate and make viable recommendations for the improving health care
delivery system(s) and enhancing organizational effectiveness and efficiency. Also requires knowledge of
care/case management clinical operations and considerable management expertise relating to business
planning, process improvement, budget administration and personnel management. Also requires a high
degree of professionalism and an ability to interact with a variety of internal and external
entities/individuals to significantly increase the visibility/viability of coordination of care initiatives relative
to new accountable care/clinically integrated network models.
Qualifications
Minimum Qualifications
Required Education (for CHI Leadership Job Levels from Supervisor through President)
Sys/Div/Mkt/Local Director – Required Bachelor’s Degree in related discipline; Master’s Degree strongly preferred
Required Education for Staff Job Levels
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Required Licensure and Certifications
Bachelor's degree in Healthcare Administration, [Business Administration, Nursing or related field, and six years of progressively responsible related work experience that demonstrates attainment of the requisite job knowledge/abilities, including three years in a management capacity.
Master’s Degree preferred.
Required Minimum Knowledge, Skills and Abilities
ACM or CCM certification required and must be obtained within 2 years of hire.
The ideal Director possesses a working knowledge of payer requirements, regulatory guidelines, DRG reimbursement methodology, nationally accepted criteria, and transitional care options.
PREFERRED Qualifications
Demonstrates proficiency in establishing good working relationships with physicians, and healthcare system associates. Demonstrates advanced skills in written and verbal communication and negotiation. The director must be skillful in interpreting and explaining the data used to monitor hospital resources. The director must have skills necessary to function independently and make decisions that promote the success of the department.
Unless directed by a Collective Bargaining Agreement, applications for this position will be considered on a rolling basis. CommonSpirit Health cannot anticipate the date by which a successful candidate may be identified.
Depending on the position offered, CommonSpirit Health offers a generous benefit package, including but not limited to medical, prescription drug, dental, vision plans, life insurance, paid time off (full-time benefit eligible employees may receive a minimum of 14 paid time off days, including holidays annually), tuition reimbursement, retirement plan benefit(s) including, but not limited to, 401(k), 403(b), and other defined benefits offerings, as may be amended from time to time. For more information, please visit https://www.commonspirit.careers/benefits.
