What are the responsibilities and job description for the Patient Access Rep Lead position at CommonSpirit Health?
CommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health. With more than 700 care sites across the U.S. & from clinics and hospitals to home-based care and virtual care services CommonSpirit is accessible to nearly one out of every four U.S. residents. Our world needs compassion like never before. Our communities need caring and our families need protection. With our combined resources CommonSpirit is committed to building healthy communities advocating for those who are poor and vulnerable and innovating how and where healing can happen both inside our hospitals and out in the community.
Responsibilities
Responsible for greeting patients, communication with departments, scheduling appointments, answering phones, receiving payments, verifying necessary information and records in the medical record. Provides information to patients so they may fully utilize and benefit from the clinic services. Conveys a positive image of SJRHC. Proficient in OA I,II, & III duties so that they can develop OA who are at a lower level on the career
ladder. Responsible for the supervision of other OA's within the department.
1. Greets patients in a polite, prompt, helpful manner and provides any necessary instructions/directions. Informs appropriate department of patient's arrival.
2. Answers phone in pleasant manner and routes calls, takes messages, responds to questions and deals with patient needs expeditiously.
3. Schedules follow-up appointments, and contacts no-show and canceled appointments to reschedule to ensure that no patients is lost to follow-up.
4. Verifies and updates patient information at each encounter with patient.
5. Collects copays, bad debts, and prepays as specified in the system at time of patient check-in. Issues receipts.
6. Obtains patient forms, consents, signatures as needed to keep patient's records up to date.
7. Collects and enters patient's insurance information into database.
8. Obtains referral information if necessary for patient's appointment. Ensuring proper authorizations are obtained before patient is seen in the office.
9. Assembles patient's charts for the next day visits, ensuring records from other offices have been received and scanned into patient's chart.
10. Processes medical records request from offices and other entities.
11. Responsible for obtaining approvals through patient's insurance company for in/out of office procedures and surgeries.
12. Handles all workers compensation and FMLA authorizations, eligibility for patient appointments.
13. Responsible for collecting any co-insurance, deductibles, and cash payments for surgery/office procedures before services are rendered.
14. Schedules surgeries, outpatient appointments and admissions per providers requests.
15. Maintains established par levels and places orders for supplies needed for office needs.
16. Supervises members of the clerical staff on daily activities and assignments. Serving as a "team lead".
17. Assists with training and supervision of staff, helping them develop performance goals and objectives.
Qualifications
Education
Required: High school graduate/GED
Experience
Required: Minimum 2 year clinic experience, and 3 years of customer service
Skills
Required: Computer programs/Email
Unless directed by a Collective Bargaining Agreement, applications for this position will be considered on a rolling basis. CommonSpirit Health cannot anticipate the date by which a successful candidate may be identified.
Depending on the position offered, CommonSpirit Health offers a generous benefit package, including but not limited to medical, prescription drug, dental, vision plans, life insurance, paid time off (full-time benefit eligible employees may receive a minimum of 14 paid time off days, including holidays annually), tuition reimbursement, retirement plan benefit(s) including, but not limited to, 401(k), 403(b), and other defined benefits offerings, as may be amended from time to time. For more information, please visit https://www.commonspirit.careers/benefits.
