What are the responsibilities and job description for the Patient Navigator position at CommonSpirit Health?
Marian Regional Medical Center a 191-bed facility located in Santa Maria California is recognized as one of the Top 250 Hospitals in the Nation by Healthgrades and was awarded Best Maternity Care by Newsweek. It ranks among 10% in the nation for safety core measures in cardiac services and has the only comprehensive cancer treatment and resource program from Los Angeles to San Francisco. Marian’s beautiful mission-style facility houses the latest technology to support excellent physicians and caregivers who deliver compassionate care each and every day. Marian Regional Medical Center is a part of Dignity Health’s Southwest Division and is a member of CommonSpirit Health the largest not-for-profit health care system in the nation boasting an integrated network of top quality hospitals with physicians from the most prestigious medical schools and comprehensive outpatient services - all recognized for quality safety and service. Marian's offers Santa Maria Valley residents access to the most advanced technologies an expanded and enhanced Emergency Department Critical Care Unit neonatal intensive care unit and an array of women's services.
One Community. One Mission. One California
Responsibilities
Position Summary:
Under the supervision of the operational and clinical managers the patient navigator will support the patient and their family in executing the acute discharge or ambulatory plan of care. The navigator will support continuity by collaborating with the Transitional Care Team by obtaining PCP appointments coordinating transportation addressing needs related to social determinants and support related processes administratively while maximizing the use of technology for efficiency. As a patient advocate it is expected that the patient navigator will build working relationships with the hospital staff PCPs homeless shelters other community partners and connect patients to resources that support positive patient outcomes while empowering them to navigate the health care system successfully. Candidate should have excellent technology skills and be able to effectively work in many software application programs such as Cerner Octavia Word Excel and Netsmart.
Qualifications
Minimum Qualificaitons:
- At least 1 year in a health care setting or equivalent education and/or experience in a customer service role with demonstrated verbal and written communication skills
- The ability to connect with diverse communities
Preferred Qualifications:
- At least 2 years in a health care setting with accountability for working with patients in nursing and/or case management/care coordination
- Ability to act with empathy and communicate and follow up with the patient/family for continuity of care
- Ability to work collaboratively with all care professionals including physicians, nursing, and community based organizations and post-acute care facilities
- Candidates should have excellent technology skills and be able to effectively work in various software application programs.
