What are the responsibilities and job description for the Patient Navigator position at CommonSpirit Health?
Mercy Medical Center a Dignity Health member has been building a rich history of care in our community for more than 100 years. We have grown from a small one-story wooden structure into a major healthcare provider with a new 186-bed main campus offering the latest in facility design and technology. Mercy also operates Outpatient Centers a Cancer Center and several rural clinics.Wherever you work throughout our system you will find faces of experience with dedication to high quality personalized care. Joining our 1300 employees 230 physicians and many volunteers you can help carry out our commitment to providing our community with the excellence they have come to associate with Mercy Medical Center.
Responsibilities
Position Summary:
The priority goal for a Patient Navigator is to connect Central California Alliance for Health (CCAH) Medi-Cal members to their healthcare homes where they can receive appropriate levels of care with the desired outcome being improved health for designated patient populations. The Patient Navigator will be responsible for obtaining written member consent for scheduling appointments and coordinating the referral process between hospital emergency departments (EDs) community health centers/primary care clinics and social supportive resources. The process involves a high level of interaction with ED staff patients and community health providers to determine optimal care needs and settings make referral appointments and transfer relevant patient health data via a secure web-based system as well as necessary follow-up to ensure continuity of care.
Qualifications
Minimum Qualifications:
- At least two years experience in a health care social service setting including any experience conducting community outreach case management interpreting or patient-focused services.
- High School diploma or GED required
- Must possess and maintain a current CA drivers license.
- Must be able to work flexible hours (morning afternoon and/or evening shifts including weekends as needed). Strong interpersonal skills with a demonstrated ability to work independently on individual and assigned tasks while exhibiting good judgment.
- Provide information in a manner that is culturally and linguistically appropriate to the needs of each patient.
- Ability to work independently in a fast-paced demanding emergency department environment and coordinate several tasks simultaneously.
- Ability to maintain professionalism with hospital clinicians and professionals as well as other community organizations and maintain strict confidentiality.
- Serve as a resource for patients other navigators and hospital staff.
- Effective written and oral communication skills.
- Problem solving decision making and critical thinking skills required.
- Excellent organizational skills with the ability to prioritize assignments.
- Utilize good judgment and to handle confidential and sensitive issues with tact and diplomacy and to work with culturally diverse populations.
Preferred Qualifications:
- Working knowledge of Microsoft Office applications preferred
- Completion of an Associates Arts Degree is preferred with an emphasis in social services psychology or any health related field.
- Speak write read and translate in at least one of the following languages preferred: English/Spanish or English/Hmong
Unless directed by a Collective Bargaining Agreement, applications for this position will be considered on a rolling basis. CommonSpirit Health cannot anticipate the date by which a successful candidate may be identified.
Depending on the position offered, CommonSpirit Health offers a generous benefit package, including but not limited to medical, prescription drug, dental, vision plans, life insurance, paid time off (full-time benefit eligible employees may receive a minimum of 14 paid time off days, including holidays annually), tuition reimbursement, retirement plan benefit(s) including, but not limited to, 401(k), 403(b), and other defined benefits offerings, as may be amended from time to time. For more information, please visit https://www.commonspirit.careers/benefits.
