What are the responsibilities and job description for the PATIENT REGISTRATION REP position at CommonSpirit Health?
St. Elizabeth Community Hospital provides state-of-the-art health care to the North State communities. This award-winning facility is a member of the Dignity Health system of health care providers and is a not-for-profit medical center. Located in picturesque Tehama County St. Elizabeth offers 76 licensed beds a trauma level III emergency department comprehensive surgical services and a progressive Family Birth Center. St. Elizabeth Community Hospital is a Truven 100 Top Hospital in the Nation for seven consecutive years and has built a reputation for excellence in orthopedics family-centered maternity care and emergency services. St. Elizabeth is a sister facility to Mercy Medical Center Redding and Mercy Medical Center Mt. Shasta and is committed to providing the highest quality compassionate care available. For more information visit https://www.dignityhealth.org/north-state/locations/stelizabethhospital.
Responsibilities
Position Summary:
Employing excellent customer service skills the Patient Registration Representative is responsible for ensuring a positive patient experience throughout the registration process. In order to ensure appropriate reimbursement for services rendered primary duties include:
a) Appropriate patient identification
b) Collecting accurate and thorough patient demographic data
c) Obtaining insurance information and verifying eligibility and benefits
d) Determining and collecting patient financial liability
e) Referring patients to the Patient Registration Specialist as needed for assistance with financial counseling and/or clearance
f) The Patient Registration Representative adheres to the organization’s policies and procedures for resolution of patient financial liability
Additionally the Patient Registration Representative is an information source for patients and families by explaining hospital policies patient financial responsibilities and Patient Rights and Responsibilities.
Qualifications
- Minimum 1 year of experience working in a hospital Patient Registration department physician office setting healthcare insurance company revenue cycle vendor and/or other revenue cycle related roles.
- Applicable education and/or training can be used to balance a lack of experience.
- High School diploma GED or equivalent.
- Thorough understanding of insurance policies and procedures.
- Working knowledge of medical terminology.
- Able to perform basic mathematics for payment calculation.
- Experience in requesting and processing financial payments.
- Intermediate to advanced computer skills.
- Knowledge of charity care programs as well as the various government and non-government programs.
- 2 years of experience.
