What are the responsibilities and job description for the PBX OPERATOR - FDR position at CommonSpirit Health?
Marian Regional Medical Center a 191-bed facility located in Santa Maria California is recognized as one of the Top 250 Hospitals in the Nation by Healthgrades and was awarded Best Maternity Care by Newsweek. It ranks among 10% in the nation for safety core measures in cardiac services and has the only comprehensive cancer treatment and resource program from Los Angeles to San Francisco. Marian’s beautiful mission-style facility houses the latest technology to support excellent physicians and caregivers who deliver compassionate care each and every day. Marian Regional Medical Center is a part of Dignity Health’s Southwest Division and is a member of CommonSpirit Health the largest not-for-profit health care system in the nation boasting an integrated network of top quality hospitals with physicians from the most prestigious medical schools and comprehensive outpatient services - all recognized for quality safety and service. Marian's offers Santa Maria Valley residents access to the most advanced technologies an expanded and enhanced Emergency Department Critical Care Unit neonatal intensive care unit and an array of women's services.
One Community. One Mission. One California
Responsibilities
In keeping with the Marian Regional Medical Center health care philosophy the PBX Operator / Front Desk Receptionist serves as the first representative of the facility to many patients and visitors. The incumbent is responsible for receiving and welcoming guests to Marian Regional Medical Center lobby and communicating and facilitating the visitor policy. Duties include greeting visitors and appropriately distributing and collecting visitor badges for entrance to the facility. The position will work in coordination with Volunteers Admitting and PBX staff. In the PBX operator role the incumbent provides communication services within the organization treating the caller in a respectful and courteous manner. The operator is responsible for the telecommunications system as well as connectivity to a number of other services including the nurse-call system paging and monitoring of all alarms. The operator is responsible for projecting a positive image to all in need of telecommunication services. This position is also responsible for a variety of other clerical assignments and duties as assigned by Management.
Qualifications
Minimum
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One year receptionist experience desirable.
Preferred
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Receptionist experience preferably in a health care setting.
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Oral and written fluency in both English and Spanish is highly desirable.
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Ability to cope with multiple distractions and interruptions at the same time.
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Ability to work in a fast-paced and changing environment.
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Excellent communication (verbal and written)
