Program Manager Quality Strategy

The purpose of Dignity Health Management Services Organization (Dignity Health MSO) is to build a system-wide integrated physician-centric full-service management service organization structure. We offer a menu of management and business services that will leverage economies of scale across provider types and geographies and will lead the effort in developing Dignity Health’s Medicaid population health care management pathways. Dignity Health MSO is dedicated to providing quality managed care administrative and clinical services to medical groups hospitals health plans and employers with a business objective to excel in coordinating patient care in a manner that supports containing costs while continually improving quality of care and levels of service. Dignity Health MSO accomplishes this by capitalizing on industry-leading technology and integrated administrative systems powered by local human resources that put patient care first.

Dignity Health MSO offers an outstanding Total Rewards package that integrates competitive pay with a state-of-the-art flexible Health & Welfare benefits package. Our cafeteria-style benefit program gives employees the ability to choose the benefits they want from a variety of options including medical dental and vision plans for the employee and their dependents Health Spending Account (HSA) Life Insurance and Long Term Disability. We also offer a 401k retirement plan with a generous employer-match. Other benefits include Paid Time Off and Sick Leave.

Arizona Care Network (ACN) is a clinically integrated (CI) physician network and Accountable Care Organization (ACO) sponsored by Dignity Health and Abrazo Health.

***This position is hybrid in-office and work from home.

Position Summary:

Arizona Care Network (ACN) is a clinically integrated (CI) physician network and Accountable Care Organization (ACO) sponsored by Dignity Health and Abrazo Health. The Program Manager, Quality Strategy is an employee of Dignity Health Managed Services Organization (DHMSO), a wholly owned subsidiary of Dignity Health.

The Quality Strategy Program Manager is responsible for leading quality strategy initiatives including, but not limited to, the following:
•Defining and executing quality improvement strategies
•Defining and executing utilization management strategies (ED visits, inpatient utilization, readmissions,etc.)
•Provider-Patient resource program developer
•Developing relationships with practices and facilities to encourage adoption of strategies
•Facilitating provider and facility education on quality and utilization metric
•Social media strategist
•Content Library editor and publisher
•Texting Platforms organization and management

Responsibilities may include:
- In collaboration with the Quality Manager, lead the development and implementation of the organization's quality strategy, aligning it with business goals and objectives. Collaborate with cross-functional teams to establish comprehensive quality improvement plans, identifying key performance indicators (KPIs), metrics, and benchmarks. Texting, social media, and emails are one component of a communication strategy.
- Ensure compliance with industry regulations, standards, and best practices. Establish and maintain quality assurance procedures, conducting regular audits and assessments to ensure adherence to established quality frameworks.
- Develop and implement comprehensive communication strategies aligned with overall quality measures campaigns and business objectives, which may include phone calls, social media, emails, and in person events.
- Create and manage personalized texting campaigns following quality measures and health program initiatives.
- Development and management of engaging, relevant, and high-quality content as well as facilitating education to practices and facilities.
- Develop external/internal PowerPoint presentations and creation of provider/patient resources.
- Plan and execute social media strategies, such as individualized disease management messages, departmental events, tracking engagement, and prompt responses to comments and messages.
- Plan and carry out texting/call initiatives, including personalized disease management and education, appointment oriented messaging, and quality measures to close gaps.
- Analysis and performance tracking for outreach campaigns, social media posts, quality strategies, and identify data trends for improvement opportunities.
- Works collaboratively with ACN’s Director of Analytics and with appropriate data/analytics vendors to design and build metrics and dashboard reports that allow for regular tracking of program performance, and the implementation of improvement opportunities throughout the network.
- Perform other duties as assigned including but not limited to GPRO and HEDIS audits, collects and summarize performance data, outreach members, perform medical record reviews, identify opportunities for improvement, and present findings as needed.

Minimum Qualifications:

- Minimum 2 years’ experience in quality improvement techniques.
- Able to summarize data findings concisely for internal and external stakeholders; able to make inferences and offer suggestions for improvements.
- Bachelor's degree in a relevant field
- Knowledgeable of Accountable Care Organization requirements and structures.
- Must have excellent verbal and written communication skills; a solid knowledge of budgeting and financial practices.
- Must be able to communicate and interface effectively with internal and external customers.
- Proficiency with the Microsoft Office suite of applications.

Preferred Qualifications:

- Master’s in Business Administration or equivalent degree preferred