What are the responsibilities and job description for the System Informaticist Virtual Support position at CommonSpirit Health?
Overview
CommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health. With more than 700 care sites across the U.S. from clinics and hospitals to home-based care and virtual care services CommonSpirit is accessible to nearly one out of every four U.S. residents. Our world needs compassion like never before. Our communities need caring and our families need protection. With our combined resources CommonSpirit is committed to building healthy communities advocating for those who are poor and vulnerable and innovating how and where healing can happen both inside our hospitals and out in the community.
Responsibilities
This is a remote position.
The System Informaticist - Virtual Support position will be a member of the VITAL24 support team. The VITAL24 team is committed to providing continuous expert informatics support and empowerment to healthcare professionals around the clock, ensuring they have the support they need to provide the best care for our patients whenever and wherever they need it. In this position, you will be the primary point of contact for all clinical system-related inquiries, troubleshooting issues, and ensuring a positive user experience. You will provide real-time support to physicians, nurses, and other caregivers throughout the care continuum, offering education, troubleshooting technical issues, and triaging complex problems. This role requires a strong understanding of clinical workflows and processes, excellent communication and interpersonal skills, and proficiency in technical troubleshooting. You will also contribute to developing and maintaining knowledge base articles and training materials, ensuring healthcare professionals are equipped to utilize our EHR system effectively.
Key Responsibilities
Provides first-line support for technology issues, troubleshooting and resolving problems whenever possible. Ensures clear, accurate, and courteous communication with customers throughout the process.
Possess and maintain a strong understanding of clinical workflows,Epic applications, and network performance. Engages in moderate / complex troubleshooting, and develops detailed documentation.
Accurately document and triage incidents and service requests, escalating issues as needed to appropriate teams. Leverages internal resources and collaborates with other teams to effectively resolve issues and minimize customer interruptions.
Create and maintain support documentation, knowledge base articles, and user guides. Contribute to the development of training materials.
Participate in the orientation and training of new hires, mentors team members, and creates and maintains internal training materials. Provide virtual one-on-one support to end users.
Qualifications
Required :
Minimum of four (4) years of healthcare experience
Minimum of two (2) years of Informatics or EHR support experience at a regional or local level
Extensive experience in Clinical and / or HealthCare Business Applications
Excellent written and oral communication skills
EHR Support experience
Preferred : Bachelor’s Degree
Epic certification
Clinical Informatics Certification
Pay Range
40.75 - $59.09 / hour
We are an equal opportunity / affirmative action employer.
Salary : $41 - $59
