Senior Technical Business Systems Analyst - Hybrid

ROLE OVERVIEW

Commonstreet Consulting, LLC is the landing place for top right-of-way professionals who understand the importance of approaching right-of-way acquisition and relocation programmatically.  Our vision is to be more than just a consultant; instead, we strive to be a true program partner. We value proactive and responsive leadership, cultivating a culture of asking the right questions, and a mindset of taking responsibility for project milestones.  

Commonstreet is growing rapidly, and we are in immediate need of a Senior Technical Business Systems Analyst to support our growing firm in the Pacific Northwest Region. This position will be hybrid, with an office located in Tacoma, Washington.

PRIMARY RESPONSIBILITIES:

• Lead company-wide process development initiatives aimed at improving operational efficiency and productivity.
• Manage security-related initiatives, ensuring compliance with industry standards and best practices.
• Backup and disaster recovery planning, mitigation, and implementation.
• Plan, deploy and maintain closed AI systems to support organizational goals.
• Expand and optimize the use of the Microsoft suite (e.g., Copilot, Sharepoint, Planner) in alignment with company growth, including deployment and training.
• Create, introduce, and maintain guidelines and secure systems for use of Microsoft Copilot throughout different teams across the company.
• Stay informed of industry regulations and trends, implementing process improvements as needed.
• Creating and managing Airtable databases, including workflow automation and integrations with other tools and platforms to automate business processes.
• Conduct regular assessments of business systems in collaboration with cross-functional teams, identifying opportunities for enhancements, upgrades, and process improvements to optimize performance and reduce manual efforts using approved tools and systems.
• Oversee workstation management, including technology procurement, replacement, company and employee software systems accounts, ensuring smooth integration of new technology.
• Manage new hire tech setup and orientation processes, ensuring seamless onboarding.
• Conduct or coordinate company-wide trainings on process or security issues quarterly or as needed.
• Create, manage, and optimize the internal ticketing system to improve issue resolution workflows.
• Oversee tablet deployment and expansion to meet organizational needs.
• Take ownership of Mobile Device Management (MDM) processes, ensuring security and compliance.
• Create and maintain documentation for system configurations, troubleshooting steps, and user guides.
• Take ownership of projects, working independently to drive them from ideation to completion.
• Provide support and guidance to internal stakeholders, troubleshooting and resolving issues proactively.
• Maintain confidentiality and handle sensitive information with the utmost discretion, ensuring compliance with legal and regulatory changes.
• Facilitate cyber insurance renewals and policy updates in collaboration with HR

• Serve as main contact for contracted IT consultant, including but not limited to;
  • attending quarterly cyber security review meetings
  • monitoring employee ticketing trends
  • reviewing device and employee tracking for accuracy
  • communicating organizational needs and desires for IT Road Map
• Manage Technology Department Outlook inbox
• Monitor and manage phase out of terminated employee inboxes
• Conduct monthly Tech Department meetings
• Collaborate on establishing ream processes and standards that will support future organizational scaling and potential direct reports.
• Other duties and special projects as assigned

 QUALIFICATIONS AND EDUCATION REQUIREMENTS

• Bachelor’s degree in computer science, information technology, or related field.
• 5 years of experience in a technical business systems analysis or similar role, preferably in a senior or leadership capacity with a strong understanding of ERP, CRM, and/or other business systems.
• Expertise with the Microsoft 365 business suite.
• Strong experience in security management, process optimization, and AI system deployment.
• Proven track record of managing technical projects, creating training resources, and improving system workflows.
• Excellent communication, leadership, and organizational skills to drive improvements independently and in collaboration with teams.

PREFERRED SKILLS

• Knowledge of right-of-way industry 
• Experience working in or with the insurance industry