What are the responsibilities and job description for the Customer Service Representative - Casual position at Commonwealth Bank of Australia?
We are currently recruiting Casual positions for our Customer Service Specialist role.
Do Work that Matters
As a Customer Service Representative within our contact centre, you’ll be the friendly voice our customers hear when the contact us. You will assist customers manage their day-to-day banking across a range of products and empathetically provide extra care to customers facing challenges meeting financial commitments. You will work across a diverse breadth of enquiries, including:
Concierge and welcome calls
Missed payments and early-intervention collections
Simple customer service enquiries
See Yourself in our Team
We currently have Casual positions available, with hours spanning across 7 days a week, from Monday to Sunday, 5am to 6pm. This is a hybrid position giving you the flexibility to work from home and the office
We’re Interested in hearing from people who
Genuinely care about the experience of customers
Have excellent communication skills
Have the ability to navigate new technology and computer systems
Are naturally curious, resilient, empathetic and adaptable
Have aspirations to grow their career with us
Hours and training
To be considered for this role you must have the following availability:
Start date: 24th February 2025
Available to work from the Perth office, 300 Murray Street, Perth, once a fortnight
Outside of this, we’ll do our best to accommodate your work preferences & availability
Training will commence from the start date with all new starters undergoing mandatory training for 5 weeks. Training will run Mon, Tues, Thurs 10am - 3pm
Please note, we cannot provide any time off during the training period
Throughout your training you will be fully supported with dedicated leadership and a progressive learning model. As you master your role, you’ll have the opportunity to learn new skills, and progress in your career
Note - Expected recruitment timeline over the festive season:
Review and invitations to interview - starting from 2nd January 2025
Interviews - starting from 6th January - 24 January 2025
Offers - by 24 January 2025
If this sounds like the role for you then we would love to hear from you. Apply today!
If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.
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