What are the responsibilities and job description for the Product Owner Merchant Data Strategy and Management position at Commonwealth Bank of Australia?
See yourself in our team
The Everyday Business Banking team supports the full spectrum of customers’ needs from the smallest businesses to the largest corporates.
The Payments Acceptance Team supports our merchant customers to operate and grow their business, through the provision of innovative payment solutions that help them better engage with their customers and suppliers. We are accountable for the end-to-end business customer experience and the delivery of capabilities to support our business customers.
We are seeking an experienced Senior Product Owner to join the team.
Do work that matters
This role reports into the Crew Lead, Core Acquiring Platforms and will be responsible for leading a squad in defining the Merchant Data Strategy and roadmap, developing merchant data products and will lead data management initiatives. Apply your domain expertise in Merchant Data, Data Products or Data Management to support prioritisation and successful achievement of business and squad objectives.
Key areas of impact and contribution include:
Define and own the Merchant Data Strategy and develop a cohesive integrated roadmap across the Payments Acceptance Team.
Develop and own new Merchant Data Products which can be utilised by the Bank and/or our Customers.
Manage and lead Data Management Initiatives including ensuring that Payments Acceptance team is compliant with the Group’s Data Management Standards and Policies.
Contribute to best practices for the Product Owner community within CBA.
Act as the voice of the customer and business and translate this for the squad.
Apply expertise to support prioritisation, balance trade-offs, and explore strategies to successfully achieve business and customer outcomes.
Accountable for addressing impediments, driving decisions and resolving escalations.
Drive product exploration (e.g. using design thinking and analytics) and formulate hypotheses to validate product strategy / design.
Ensure all obligations across customer, regulatory, internal policy and process frameworks (e.g. GDF, PDDP, CMRS) are fully met and satisfied.
Identify, articulate and manage risks, dependencies and compliance across streams of work (e.g. customer propositions).
Maintain a healthy and prioritised backlog to deliver business and customer outcomes.
Manage senior business and technical stakeholders to ensure that prioritisation is understood and agreed to.
Manage the squad’s performance to defined objectives including OKR tracking, etc.Role model continuous improvement and customer focus.
Drive squad effectiveness and agile maturity (i.e. sprint burn down, release burn up, and squad/team health) in partnership with Agile Coaches and Performance Leads.
We’re interested in hearing from people who have
Proven Product Owner or Product Management experience, preferably Merchant Acquiring, Data Products or Data Management.
Experience in defining a product roadmaps and delivery of product vision
Strong communication skills, both verbal and written
Experience with Agile methodology and PACE model would be ideal
Experience managing Risks and Product Compliance
Advanced stakeholder engagement and influencing skills
Ability to think strategically and analytically using data and insights to make decisions
Risk Mindset – All CommBank employees are expected to proactively identify and understand, openly discuss and act on current and future risks.
If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.
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