What are the responsibilities and job description for the Senior Experience Designer position at Commonwealth Bank of Australia?
- You are a UX leader curious about helping business customers make sense of and manage their finances
- Our team is committed to providing the best digital experience for our customers
- Through collaboration we can deliver the best customer experience across our digital platforms
- Please note we have three opportunities.
Do work that matters
This role will see you solving fun yet complex design problems across the digital platforms used by our business banking customers and staff. You will work across highly visible projects that will provide unique challenges and ongoing variety. Our Business clients are varied and our products service small businesses like café owners and tradies as well as large institutional clients listed on the ASX.
Your responsibilities will span across a range of products and features that have a high level of complexity and can include payment platforms, cashflow tools and invoicing products to name just a few. The features you design will be helping Australian businesses start, run and grow their business.
See yourself in our team
Reporting to the Experience Design Lead you will be part of the Digital Experience team, which is responsible for delivering the Customer Experience strategy and vision across all digital touch points for the retail arm of the Bank.
This team consists of experience designers, UI designers, UX writers and accessibility managers who work closely with our partners in digital research to deliver customer driven outcomes.
The team has a strong learning and sharing culture where you can improve your skills as a designer.
Where will you go?
If you live the values and demonstrate the people and digital capabilities we can offer great opportunities for progression. This role can progress to an Experience Design Lead role overseeing a portfolio of products and projects within Digital.
On any given week you will
- Manage several projects autonomously with overview from the Experience Design Lead
- Work with Experience Designers and Lead to create and implement a cohesive UX strategy for our Business Banking products
- Assist Lead to scope, plan and provide estimates for your projects
- Use the digital strategy to deliver customer-centric experiences through the creation of decision trees, UI flows, wireframes and interactive prototypes including detailed documentation
- Using data and exploratory research you’ll understand the customer and business drivers behind the products you’re designing, to deliver measurable outcomes
- Manage stakeholders including diverse groups including Product Owners, Dev/Engineering, Sales, Marketing, Legal and Compliance representatives
- Work closely with delivery teams to ensure design assets and specifications fit with their requirements, including Product Owners and Dev/Engineering teams, some based remotely
We are interested to hear from people who have
- Expert knowledge of customer centred design balanced with commercial acumen
- Strong communication skills with demonstrated success presenting design in a clear and persuasive manner
- Confident cross-functional stakeholder management and influencing skills
- Strong problem-solving, conceptual and design skills to drive solutions at all levels of detail across responsive web platforms
- You are comfortable designing across web, responsive mobile and native apps.
- An ability to visualise solutions in appropriate ways: e.g. flows, free-hand sketching, white-board facilitation, wire framing and prototyping
- Experience using customer research, usability testing, behavioural or digital analytics to drive and enhance design optimisation
- Skills in information architecture, task flow and/or decision tree mapping Experience designing for complex, transactional consumer interfaces across multiple devices
- Experience successfully planning and managing UX project delivery within an Agile development framework to agreed timeframes and budgets
Please include a portfolio demonstrating UX process, low and high fidelity design skills, outcomes delivered with your application.
If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.
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