Clinical Support Coordinator - Boston, MA, on-site

Position Summary

CCA Primary Care provides primary care for complex patients with disabilities and frail elders in their home, virtually, or at one of our clinic locations. We are an interdisciplinary care team consisting of APCs, physicians, behavioral health clinicians, nurses, medical assistants, rehab, and administrative staff.

The Clinical Support Coordinator provides day to day administrative support to the care team including but not limited to coordinating outgoing referrals to specialists and VNA agencies, scheduling patient appointments, scanning and filing documents, front desk support, sending correspondence, answering phone calls and any other administrative tasks needed as determined by the care team to ensure patients receive timely and high-quality care.

Supervision Exercised: No

Essential Duties & Responsibilities

• Intake calls from members, families, caregivers, providers, facilities, and agencies, accurately documenting in the medical record and routing appropriately.
• Coordinate outgoing referrals to VNA agencies and specialists by ensuring external facilities receive required paperwork in a timely manner, follow-up to ensure acceptance and assist with scheduling appointments for our patients when needed.
• Schedule appointments for patients including coordinating new patient visits, annual physicals, and hospital discharge follow-ups following practice protocols and/or expectations.
• Provide front desk support when scheduled, including but not limited to checking patients in and out for their visits, completing insurance eligibility checks, and contacting transportation when needed.
• Draft correspondence as requested by care team such as Jury Duty letters, Utility shutoff protection letters, and Letters of Medical Necessity.
• Obtain medical records or discharge summaries for patients as needed from outside facilities.
• Monitor incoming faxes and save documents appropriately in the medical record, routing appropriately for review/signature/completion based on the type of document.
• Complete reminder calls for upcoming visits.
• Fax documents and/or prescription orders to pharmacies at request of clinicians.
• Conduct test calls via telehealth technologies (video, chat) to ensure patients are able to connect successfully for telehealth appointments.

Working Conditions:

• Standard office conditions.

Required Education:

• High School Diploma/GED

Desired Education:

• Associates degree

Required Experience:

• 1-2 years related experience either in a healthcare or medical office setting

Knowledge, Skills & Abilities (Required)

• Ability to prioritize workload and manage multiple projects simultaneously
• Microsoft Office (Outlook, Excel, Word, PowerPoint, Teams)
• Ability to problem solve with minimal supervision.
• Excellent written and verbal communication skills.
• Excellent organizational skills.
• Knowledge of medical terminology.
• Able and willing to embrace change to support process improvement initiatives.
• Must be a Team player
• Experience in working with Electronic Medical Records (EMRs)

Language(s):

• English
• Bilingual in Spanish preferred
• Bilingual in Hattian Creole, Brazilian Portuguese, Portuguese, or any other commonly spoken language