Guardianship Services Supervisor

Description

About CCC:

Since 1923, Commonwealth Catholic Charities (CCC)has provided life-changing human services to vulnerable individuals and families throughout the Commonwealth of Virginia. CCC offers quality and compassionate human services to all people, especially the most vulnerable, regardless of faith. We are passionate about the work we do in our communities, providing 31 critical services at 11 locations throughout Virginia.

SUMMARY: This position is responsible for the direct supervision and development of public guardianship services program in all applicable service areas.

“Guardianship Services”

What we do? In general, we provide guardianship services to assist incapacitated adults with making informed decisions for personal, medical, and financial matters. 

Case Worker Job Summary: This position is responsible for providing case management and advocacy to individuals in the guardianship program.

Take a look at what we do. Here are links to two short videos with additional information about the Virginia Public Guardian & Conservator Program: https://www.youtube.com/watch?v=j5HXcg_OZD0and https://www.youtube.com/watch?v=YXnQI1l4jkE

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· Directly supervises, trains, and evaluates staff and interns for public guardianship services.

· Develop, implement, and monitor service standards, policies and procedures, and program goals and objectives in assigned program locations.

· Provides oversight and development of public guardianship services.

· Facilitate guardianship services program staff meetings and schedule individual supervision on a regular basis.

· Attend and participate in all other appropriate staff meetings, community meetings, and conferences as required.

· Administer program budget and ensure program operates consistently within established budget

· Communicate regularly with the Program Manager to ensure program, grants, budgets, and personnel requirements are accomplished.

· Responsible for implementing quality initiatives such as quarterly chart audits in each area, collecting and reporting of identified indicators for quality of service, and collecting program data and preparing reports for stakeholders. Disseminate annual satisfaction and stakeholder surveys in each area of service.

· Participate in program development to include preparation and oversight of grants, contracts, and Requests for Proposals (RFP) as needed for funding.

· Prepare and complete monthly and quarterly reports as required by DARS, COA and other contractual obligations.

· Interview potential guardianship candidates.

· Develop orientation materials for guardianships and provide orientation training to new hires.

· Promote and provide program staff training opportunities to develop guardianship skills.

· Maintain and update database of active and waitlist guardianship clients, demographic spreadsheet, documents on guardianship SharePoint site, etc. Completes reports as needed.

· Market Guardianship Services to agencies in the community.

· Respond to requests for guardianship services in a timely and professional manner.

· Perform and manage intake procedures for client referrals.

· Assist in the development, promotion, and conducting of training for community groups on the guardianship services.

· Serve as primary liaison between the agency, client, and guardianship specialists.

· Schedule guardianship assignments.

· Provide direct guardianship services and supports as needed

· Serve as back-up to on-call system and act as primary contact to on-call staff.

· Review and approve billing for the guardianship program.

· Work with the Finance Department to complete and submit financial reports on time for external entities.

· Performs routine day/evening travel and occasional overnight travel to monitor all service locations and to attend trainings and meetings.

· Prepare and assist in COA and DARS external reviews.

· Executes requirements within external contracts for guardianship services with agencies in the community.

· Represents the Agency in the community and workplace in a professional and ethical manner.

· Demonstrates sensitivity to the service population’s cultural and socioeconomic characteristics.

· Demonstrates strong interpersonal, decision-making, problem-solving, oral, and written skills.

· Utilizes a basic knowledge of Microsoft Office applications.

Qualifications

EDUCATION and/or EXPERIENCE: Bachelor's degree required with two years of related experience.

WORK ENVIRONMENT: The work environment is favorable.

DIRECT REPORTS: Guardianship Case Worker

Full-time Employee Benefits:

Retirement savings – After one year of employment, the agency contributes 4% of your plan year earnings into a savings account for you and will match dollar-for-dollar up to 4% of salary if an employee makes contributions to the plan. That’s an 8% annual contribution to your retirement savings!

PTO – earn 16 days off for vacation, sick, or personal time in your first year. This goes up to 22 days in your second year and keeps climbing every five years.

Holidays – Enjoy eleven paid holidays

Other paid leave at no cost to employees – bereavement, short-term disability, long-term disability, paid parental leave

Virginia Credit Union memberships

Employee Assistance program – Free services including five free confidential consultations with a mental health professional

Medical Insurance – a choice of 4 PPO plans for employee, employee spouse, employee child(ren), or family coverage. A portion of premiums subsidized by the agency.

Dental Insurance – a choice of two dental plans for employee, employee spouse, employee child(ren), or family coverage. A portion of premiums subsidized by the agency.

Vision Insurance

Life insurance – paid by agency with option to purchase additional coverage

Other insurance benefits – flexible spending accounts including dependent care, health savings account (for qualified HDHP participants), legal resources

Salary : $42,572 - $55,000