Membership Director @ University Club of Saint Paul

Job Description

Job Description

Salary :

The University Club of Saint Paul is an exclusive private club housed in a charming Tudor-style clubhouse, offering members a variety of dining options, events, and activities. Established in 1913, the club as one of three private social clubs founded in the early 20th century. Located on Summit Avenue in Saint Paul, Minnesota, the club combines elegance and tradition in a welcoming environment.

The Membership Director is responsible for overseeing the recruitment, retention, and overall experience of members at The Private Club and University Club of St. Paul. This position plays a vital role in maintaining the clubs membership base, developing strategies to attract new members, and ensuring members receive exceptional service and benefits. The ideal candidate will have strong interpersonal, communication, and organizational skills, with a deep understanding of membership management in a private club setting.

Key Responsibilities :

Membership Recruitment :

Develop and implement effective strategies to recruit new members, including identifying potential prospects, managing membership outreach campaigns, and organizing events to attract new members.

Build and maintain relationships with prospective members, guiding them through the membership application process and ensuring a smooth transition from prospect to active member.

Represent the club at community events, industry gatherings, and networking opportunities to expand membership visibility.

Membership Retention and Engagement :

Develop and execute strategies to retain current members by ensuring satisfaction with the clubs offerings and services.

Implement and oversee membership engagement initiatives, including member events, communications, and feedback channels, to ensure members feel valued and connected to the club community.

Act as a liaison between members and club leadership, ensuring that member concerns, needs, and feedback are addressed promptly and professionally.

Member Services :

Manage and update membership records, ensuring accurate and timely information is maintained.

Coordinate with other departments to ensure members requests and needs are met, from reservations to special requests.

Provide personalized service to members, anticipating their needs and fostering a sense of belonging within the club.

Communication and Marketing :

Develop and manage membership communications, including newsletters, emails, and social media content, to keep members informed about club events, updates, and special promotions.

Work with the marketing team to create promotional materials for membership campaigns, events, and club offerings.

Ensure all membership materials are current and reflect the clubs brand and culture.

Club Events and Programs :

Plan and oversee member-exclusive events, including social gatherings, networking opportunities, and special celebrations that foster engagement and community within the club.

Partner with the events team to ensure member events run smoothly and meet the expectations of the membership base.

Encourage members participation in club programs, clubs, or other activities that enhance the overall membership experience.

Financial Management :

Assist with membership dues collection and ensure timely payment of memberships.

Track and report on membership growth, retention, and financial performance, providing regular updates to club leadership.

Help develop and manage the membership budget, ensuring resources are allocated efficiently for recruitment and retention efforts.

Member Onboarding :

Develop and implement an engaging onboarding process for new members, ensuring they feel welcomed, informed, and integrated into the club community.

Provide new members with club orientation, introduce them to key staff, and facilitate their involvement in club activities.

Qualifications :

Proven experience in membership management, preferably in a private club, hospitality, or nonprofit setting.

Strong interpersonal and communication skills, with the ability to build and maintain relationships with members, staff, and prospective members.

Excellent organizational and time-management skills with the ability to multitask and prioritize effectively.

Knowledge of CRM software and membership management tools.

Ability to handle confidential information with discretion.

A passion for exceptional customer service and creating memorable experiences for members.

Flexibility to work evenings and weekends as needed for member events and recruitment initiatives.

Physical Requirements :

Ability to work in an office environment and attend club events as needed.

Ability to lift and carry event materials or promotional items up to 20 pounds.

The Membership Director is a key ambassador for The Private Club and University Club of St. Paul, playing a vital role in driving the success of the club through active recruitment, member engagement, and exceptional service. This position requires a dynamic individual who is both a relationship builder and a strategic thinker, ensuring the clubs membership base remains vibrant, engaged, and satisfied.