What are the responsibilities and job description for the Member Solutions Representative position at Commonwealth CU?
Our goal is to be an Employer of Choice, and it takes all of us to achieve this. That's why all Commonwealth Credit Union team members are expected to live our Team 1 culture in all facets of their position. This includes our commitment to Diversity, Equity, Inclusion, Accessibility, and Belonging.
At Commonwealth Credit union, we are united in our Common Purpose to Better Lives through OUR PASSION to Serve. This includes everyone, from our team members to the people in the communities we serve. That’s the emphasis of our Team 1 Culture. Together Everyone Achieves More. We believe We Better Lives when we cultivate diversity, promote equity, foster inclusion, are intentional about accessibility, and provide an environment where everyone feels like they belong. That’s an Extraordinary Experience. That’s Bettering Lives. That’s Team 1.
Our Member Solutions Representatives play a very important role in helping our members get back on their feet and rebuild a relationship with Commonwealth Credit Union, which may have been affected by circumstances that are outside of the member's control. For that reason, qualified applicants must embody our values of integrity, commitment and genuine care for others. They must also be willing to maintain a professional image, particularly in communication.
The duties of a Member Solutions Representative include, but are not limited to:
- Adhering to confidentiality in communicating with members, management and staff.
- Adequately seeking information regarding the member's financial needs.
- Showing initiative to continue moving the collection process forward while assisting members with financial solutions.
- Proficiently using technology systems for communication, tracking and required documentation.
- Organizing daily duties to ensure all tasks and follow up items are completed on time.
SOME SATURDAY HOURS ARE REQUIRED.
