Service Manager

Commonwealth Electric Company of the Midwest is a full-service electrical and low voltage contractor located in Arizona, Iowa, Nebraska, and Utah. With a Commitment to Excellence, Commonwealth uses a combination of disciplines, expertise, and our four core values (Customers, Employees, Character, and Mastery) to serve our customers with the highest quality of work. We employ hundreds of skilled employees nationwide, so if you are interested in becoming part of our team, keep on reading!

What We Offer:

• Employee Ownership: A key component to our company culture is our sense of ownership. As employee owners, every team member has a stake in our success. Your hard work directly contributes to the growth and prosperity of the company, and you share in the rewards.
• Benefits: Our people are our greatest asset. Because of this, Commonwealth offers our qualified employees a comprehensive and competitive benefits package to protect them and their families from the unknown.
• Mentorship: We pair new team members with mentors who provide guidance, support, and valuable insights throughout your onboarding experience.
• Career Development: Our people are what make Commonwealth great, and we are committed to your growth. With access to continuous learning opportunities and training programs, you can advance your career and stay at the forefront of industry innovations.
• Leadership Development: We cultivate future leaders. Whether you are just starting out or looking to take the next step in your career, we provide opportunities for leadership development to provide you the tools and support you need to succeed.

Position Summary:

The Service Manager I manages the CECM service department team and oversees customer service interactions and reports. The Assistant Service Manager ensures excellent customer service, maintains strong relationships with customers and third-party vendors, and ensures repeat customers. Maintains a strong working knowledge of all industry standards and practices as well as the company’s products and services.

Primary Responsibilities will include, but are not limited to the following:

• Assist with coordinating all field labor for service department operations.
• Participate in yearly budget activities with direction from Service Manager and/or Branch Manager
• Monitor and manage the profit & loss on all service projects and service work.
• Assist with and intervene when necessary to ensure timely collections of accounts receivable.
• Monitor and review equipment use and needs for the service department, focusing on maximum service capability for the lowest operational cost.
• Assist in assessing and pursuing opportunities for high margin, minimal risk negotiated work, using all resources available inside and outside the company.
• Assist with the identification, recruitment and development of proper personnel in the service department.
• Delegate proper tasks with all information required to ensure success.
• Participate in professional and trade organizations for personal development and to further the goals of CECM and the CECM service department including participation in community involvement activities.
• Emphasize customer service to all our clients and prioritize customer retention.
• Identify priority client base while continuing to identify and market to new clients to facilitate growth.
• Assist with the development of systematic meetings with service personnel to provide information and gain input.
• Participate in the COS process.
• Develop, foster, and maintain professional relationships with owners, general contractors, subcontractors, and suppliers.
• Exemplify, promote, and foster our purpose of Committed to Excellence through our Core Values of Customers, Employees, Character, and Mastery
• All other duties as assigned and required.

Required Qualifications:

• Self-motivated and accountable with strong organizational skills and decision-making ability
• Detail-oriented with drive to accomplish set goals.
• Superior communication skills written and verbal.
• Ability to work on a team and build working relationships within all levels of the organization.
• Strong computer skills
• Must exhibit an energetic and positive attitude.

Education and Experience:

• Electrical industry experience is required.
• Will consider equivalent experience on a case-by-case basis.

Commonwealth is an Equal Opportunity Employer. It is our policy not to discriminate against qualified applicants on the basis of race, religion, national origin, gender, gender identity, sexual orientation, veteran or disability status, or any other status covered under the Equal Employment Opportunity Act. Women and minorities are encouraged to apply.