Parts Associate

Company Description

Established in 1999, Commonwealth Equipment is the leading distributor of material-processing heavy equipment, serving customers from New York to South Carolina. Commonwealth Equipment has more than sixty employees and four physical locations, with the corporate headquarters located in Ashley, PA. Our mission is to sell new and pre-owned heavy equipment, execute effective and timely service on-site and in our facilities, and deliver replacement parts as needed to all customers in our scope.

Job Summary

The Parts Associate will answer emails and phone calls daily to ensure customer requests are attended to promptly. This is done by employing effective communication skills and relaying accurate information during each encounter. The Parts department prides itself on their communication skills and how they handle customer requests on a daily basis.

Duties/Responsibilities

· Answer customer requests by phone and email

· Assist customers with identifying parts as needed

· Follow up with vendors for RFQ’s, Shipment Tracking, Backorders

· Proficient interdepartmental communication between parts, service, logistics, inside and outside sales

· Facilitate parts orders requested by the Outside Sales team

· Research heavy equipment parts books to become familiar with industry-specific parts

· Access, navigate, and update shared documents and directories accurately

· Read PDFs and parts drawings to ID requested parts required per machine

· Other Inside Parts Sales duties as required

Qualifications, Education and Experience

• US work authorization (required)
• Associates degree in Sales, Business Administration, or combination of education and relevant experience
• 1 years of experience in Parts Sales

Physical Requirements

• Prolonged periods of sitting at a desk and working at a computer.
• Must be able to access and navigate each department at the organization’s facilities.
• Brief walking outdoors on unpaved ground to satellite buildings/structures for physical stock checks
• Must be able to lift up to 50 lbs.

Required Skills/Abilities

• Excellent verbal and written communication skills.
• Outstanding interpersonal, negotiation, and conflict resolution skills.
• Detail oriented
• Outstanding organizational skills
• Strong analytical and problem-solving skills.
• Ability to prioritize tasks and to delegate them when appropriate.
• Act with integrity, professionalism, and confidentiality.
• Proficient with Gmail and Google Apps (Sheets, Docs, Drive, etc.)
• High work ethic and reliable

Compensation and Benefits

• Generous bonus potential
• Simple IRA with company match up to 3%
• Paid Weekly
• Comprehensive benefits package, including fully paid healthcare for employees, their spouse, and dependents
• Health Insurance
• Dental Insurance
• Vision Insurance
• Paid time off
• Holidays
• Advancement opportunities

Job Type: Full-time

Pay: $18.00 - $21.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Monday to Friday
• Weekends as needed

Ability to Commute:

• High Point, NC 27260 (Required)

Work Location: In person

Salary : $18 - $21