What are the responsibilities and job description for the Administrative Office Manager position at Commonwealth Financial Group?
Summary
We are looking for a dedicated administrative professional to join our fast-paced, growing financial services firm in our flagship Boston office within the Seaport District. In this role, you will be responsible for delivering exceptional, personalized service to clients internally and externally. You will be managing their requests, reservations, and special arrangements with care. Your ability to anticipate needs, maintain confidentiality, and provide a seamless experience will be critical to your success in this position. The ideal candidate will have a strong background in customer service, excellent communication skills, and a deep understanding of flawless services and experiences. You will be expected to handle a wide range of tasks, all while maintaining a professional and approachable demeanor. Attention to detail, problem-solving skills, and the ability to work under pressure are essential qualities for this role. You will collaborate with various departments and external partners to deliver a seamless and memorable experience for our clientele. We encourage you to apply for this opportunity if you are passionate about providing top-tier service and thrive in a fast-paced, dynamic environment.
Responsibilities
Agency, Advisor, and Client Service, including greeting and engaging associates, guests, and callers promptly in a friendly and professional manner
o Serve as the first impression to office visitors, anticipating client needs and providing personalized service
o Build and nurture strong relationships with clients
o Maintain the professional appearance of all office space
o Manage conference room calendaring
o Assist with on-site event and meeting details
o Coordinate building access management
o Manage inventory of office and kitchen supplies, keys, and seating charts
o Assist with administrative functions for associates and colleagues
o Handle last-minute changes and resolve issues promptly
o Assist or prepare correspondence as requested
o Process the incoming and outgoing mail
o Perform other related duties as assigned
Qualifications
o Proven experience in a customer service or concierge role
o Excellent communication and interpersonal skills
o Ability to work under pressure and manage multiple tasks
o Exceptional attention to detail and problem-solving skills
o Professional demeanor and appearance
o Associate or Bachelor’s degree preferred
o Knowledgeable with MS Office (Word, Excel, PowerPoint, and Outlook)
Equal employment opportunity
Commonwealth Financial Group is an equal-opportunity employer and values diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Hiring Alert
Commonwealth Financial Group will never ask job candidates to pay any kind of fee, make cash or check advancements, cash checks, invest in any product or service, or provide information such as credit card numbers or banking PIN numbers as part of our hiring process. If you are contacted by anyone asking for the information outlined above, it is likely fraudulent. If you have any concerns about the veracity of a request, don't hesitate to contact us directly to verify its legitimacy.
Job Type: Full-time
Pay: $52,000.00 - $60,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Tuition reimbursement
- Vision insurance
Schedule:
- Monday to Friday
Application Question(s):
- Can you provide an example of a time you went above and beyond for a client?
- How do you ensure confidentiality and discretion in your work?
- Can you describe your experience working with high-profile clients?
- How do you handle last-minute changes or urgent client requests?
- What strategies do you use to anticipate client needs?
Education:
- Associate (Preferred)
Experience:
- Microsoft Office: 2 years (Preferred)
- customer service: 2 years (Preferred)
- Teamwork: 2 years (Preferred)
- Financial services: 1 year (Preferred)
- Data entry: 2 years (Preferred)
- Salesforce: 1 year (Preferred)
Ability to Commute:
- Boston, MA 02210 (Required)
Work Location: In person
Salary : $52,000 - $60,000
