What are the responsibilities and job description for the Front Office Clerk / Receptionist position at Commonwealth Hand & Physical Therapy?
Commonwealth Hand and Physical Therapy is looking for a full-time Front Office Clerk/Receptionist.
Job Description:
Job Description:
- You will perform a range of duties including answering phone calls, managing the switchboard, and customer service.
- Your central goal is to provide our clients with outstanding customer service and support.
- As the ‘face’ of our company, the successful candidate will be presentable and friendly, with outstanding people skills.
- You should have a talent for multi-tasking, with excellent communication and organizational skills.
Responsibilities:
- Greet guests and provide them with superb customer service.
- Ensure the front desk is neat, presentable, and equipped with all the necessary supplies such as pens, forms, and paper.
- Schedule future patients and set up electronic medical records to include scanning documents.
- Answer all client questions and incoming calls.
- Redirect phone calls to the appropriate department and take down messages.
- Accept all letters and packages, and distribute them to their appropriate departments.
- Monitor, organize, and forward emails.
- Track and order office equipment and supplies.
- Maintain records and files.
Requirements:
- High school diploma or relevant qualification.
- A minimum of 2 years of proven experience in a similar role.
- Good understanding of office administration and basic bookkeeping practices.
- Superb written and verbal communication skills.
- Excellent organizational and multi-tasking abilities.
- Strong knowledge of MS Office programs.
Job Type: Full-Time 40 Hours/Wk.
Schedule:
- Monday to Friday.
Ability to Commute/Relocate:
- Berea, KY 40403: Reliably commute or plan to relocate before starting work (Required).
Application Question(s):
- Must be able to pass a pre-employment check and drug test.
Experience:
- Customer service: 1 year (Preferred).
Work Location: Berea, KY. Occasionally asked to cover in other clinic locations, if needed.
