What are the responsibilities and job description for the Information Office Supervisor position at Commonwealth of Kentucky?
Description
Would you like to work with people who are dedicated to conserving the Commonwealth's Fish and Wildlife Resources? Do you want to be part of an agency that provides opportunities for everyone to enjoy the outdoors by fishing, hunting, boating, recreational shooting, wildlife watching or related activities in Kentucky? Join us in the exciting, innovative, and rewarding environment of the Kentucky Department of Fish and Wildlife Resources (KDFWR).
We are seeking a self-motivated, detail-oriented person with a passion for making a difference in the Commonwealth of Kentucky!
The Information Office Supervisor will work as an integral part of the Information and Education Division and oversee a staff focused on customer service within the Print Information Branch.
Responsibilities Include, But Are Not Limited To, The Following
EDUCATION: Graduate of a college or university with a bachelor's degree.
EXPERIENCE, TRAINING, OR SKILLS: Four years of experience in journalism, public relations, or experience related to the duties and responsibilities of this job title series.
Substitute EDUCATION for EXPERIENCE: NONE
Substitute EXPERIENCE for EDUCATION: Experience in one of the above areas will substitute for the required education on a year-for-year basis. Current or prior military experience will substitute for the required college on a year-for-year basis.
SPECIAL REQUIREMENTS (AGE, LICENSURE, REGULATION, ETC.): NONE
Working Conditions
Incumbents working in this job title typically involves extensive contact with the public.
Would you like to work with people who are dedicated to conserving the Commonwealth's Fish and Wildlife Resources? Do you want to be part of an agency that provides opportunities for everyone to enjoy the outdoors by fishing, hunting, boating, recreational shooting, wildlife watching or related activities in Kentucky? Join us in the exciting, innovative, and rewarding environment of the Kentucky Department of Fish and Wildlife Resources (KDFWR).
We are seeking a self-motivated, detail-oriented person with a passion for making a difference in the Commonwealth of Kentucky!
The Information Office Supervisor will work as an integral part of the Information and Education Division and oversee a staff focused on customer service within the Print Information Branch.
Responsibilities Include, But Are Not Limited To, The Following
- Performs supervisory functions for Information Center Staff. Approves timesheets and leave time. Develops call reports. Provides guidance to staff on proper customer service. Maintains knowledge and awareness of changes to rules, regulations, and/or procedures within KDFWR. Answers calls and emails from the public, responding with professionalism and accurate information.
- Oversees the issuance of disability authorization cards for the disability license as well as various commercial licenses. Ensures proper procedures and protocols are followed by staff.
- Researches and implements efficiencies in the Information Center operation. Includes upgrades to communication equipment and software. Determines more efficient ways to communicate with the public.
- Organizes and implements training for staff. Conducts at least two training seminars a year for staff to update them on regulations and department goals.
- Candidates should have a strong background in customer service and communication skills.
- Candidates should also have experience with Microsoft Office.
- Organizational skills.
- The ability to multitask varies job duties.
- A 37.50-hour work week (with occasional overtime required).
- Paid time off (Sick and Vacation) plus paid holidays.
- Overtime and compensatory time.
- Affordable Health Insurance with optional Health Reimbursement Account.
- Life insurance.
- Retirement.
- Wellness incentives program.
- Training and career development Opportunities.
- Optional Deferred Compensation program (401K).
- Employee discounts on electronics, health & wellness, retail, travel, events, entertainment, and services and education.
EDUCATION: Graduate of a college or university with a bachelor's degree.
EXPERIENCE, TRAINING, OR SKILLS: Four years of experience in journalism, public relations, or experience related to the duties and responsibilities of this job title series.
Substitute EDUCATION for EXPERIENCE: NONE
Substitute EXPERIENCE for EDUCATION: Experience in one of the above areas will substitute for the required education on a year-for-year basis. Current or prior military experience will substitute for the required college on a year-for-year basis.
SPECIAL REQUIREMENTS (AGE, LICENSURE, REGULATION, ETC.): NONE
Working Conditions
Incumbents working in this job title typically involves extensive contact with the public.
Salary : $46,147 - $69,221
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