What are the responsibilities and job description for the Information Technology Generalist 1 position at Commonwealth of PA?
THE POSITION
Do you have an interest in working with multiple hardware and software technologies and thrive in a fast-paced environment? If so, this position may be the fit for you! This Information Technology (IT) Generalist 1 position within the Enterprise Technology Services Office works with a team of IT professionals in supporting over 1000 employees within the Driver and Vehicle Services Deputate. Apply today and help us help them support all people in Pennsylvania with their driver licensing and motor vehicle needs!
DESCRIPTION OF WORK
In this position, you will provide a variety of support and systems enhancement activities for end users at PennDOT's River Front Office Center, 75 driver license centers, and other various remote offices. Our team will provide you with extensive training in PennDOT's Driver & Vehicle Services hardware and software during your six-month probationary period as well as rely on your current IT knowledge and experience to assist users in our daily support functions. Work involves the installation, configuration, and support for a variety of hardware including PC's, monitors, printers, scanners, networks, telephones, mobile devices, and more.
Your duties will also include user administration for various systems, both state and federal, in addition to supporting multiple internal systems that interface with the users' desktop hardware. Support is provided via telephone, email, in person, and remote sessions. Do not miss this excellent opportunity to utilize and build upon your current IT knowledge and experience while supporting a team that enhances, connects, and adds value to all our communities across the state!
Interested in learning more? Additional details regarding this position can be found in the position description.
Work Schedule and Additional Information:
- Full-time employment
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Both positions to be filled through this posting support PennDOT Driver License Centers that are open Monday through Saturday. Each position will have a different schedule, based on operational needs:
- Monday – Friday, 8:00 AM to 4:30 PM, with a 60-minute lunch.
- Tuesday – Saturday, 8:00 AM to 4:30 PM, with a 60-minute lunch.
- Travel to driver license centers will be required from time to time to support Driver & Vehicle Services personnel and equipment.
- Telework: You may have the opportunity to work from home (telework) part-time, on an ad hoc basis. The employee must request and secure the supervisor’s consent in advance of scheduling a day to telework. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg.
- Salary: In some cases, the starting salary may be non-negotiable.
- You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.
REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY
QUALIFICATIONS
Minimum Experience and Training Requirements:
- One year as an Information Technology Trainee or Information Technology Technician; or
- One year of information technology experience in applications development or applications maintenance, networking or desktop services, web site development or web site design, or other information technology support/administration services, and an associate's degree in any information technology field; or
- Three years of information technology experience in applications development or applications maintenance, networking or desktop services, web site development or web site design, or other information technology support/administration services; or
- An equivalent combination of experience and training.
Other Requirements:
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This particular position also requires one or more years of full-time experience:
- With Active Directory.
- Imaging Windows workstations.
- Working user incidents through Incident Management software.
- Using Microsoft Configuration Manager console.
- With IT Asset Management.
- Providing mobile device management through Microsoft InTune.
- This particular position also requires you to possess a driver's license which is not under suspension.
- You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency.
- You must be able to perform essential job functions.
Legal Requirements:
- You must pass a background investigation and meet Criminal Justice Information Services (CJIS) compliance requirements.
How to Apply:
- Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
- If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
- Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
- Failure to comply with the above application requirements may eliminate you from consideration for this position.
Veterans:
- Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional Info/Pages/default.aspx and click the Veterans’ Preference tab or contact us at ra-cs-vetpreference@pa.gov.
Telecommunications Relay Service (TRS):
- 711 (hearing and speech disabilities or other individuals).
If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.
EXAMINATION INFORMATION
- Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
- Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
- Your score is valid for this specific posting only.
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You must provide complete and accurate information or:
- your score may be lower than deserved.
- you may be disqualified.
- You may only apply/test once for this posting.
- Your results will be provided via email.
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See the total value of your benefits package by exploring our benefits calculator.
Health & Wellness
We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*
Compensation & Financial Planning
We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.
Work/Life Balance
We know there’s more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*
Values and Culture
We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.
Employee Perks
Sometimes, it is the little “extras” that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.
For more information on all of these Total Rewards benefits, please visit www.employment.pa.gov and click on the benefits box.
- Eligibility rules apply.
