What are the responsibilities and job description for the Parole Communications Operator position at Commonwealth of PA?
THE POSITION
If you are passionate about communication and have experience in clerical work, then we have the perfect opportunity for you! The Department of Corrections is currently looking for motivated individuals with excellent attention to detail to join our team as Parole Communications Operators at the Parole Board Communications Center Division. This is an exciting chance to utilize your skills and take the next step in your professional career. Do not miss out on this opportunity and embark on a new journey with us!
Senate Bill 411 merged the Department of Corrections and the Board of Probation and Parole. This position is within the Department of Corrections.
DESCRIPTION OF WORK
As a Parole Communications Operator, you will play a crucial role in ensuring smooth operations and efficient communication within a 24-hour operations monitoring center. Your duties will include receiving, interpreting, transmitting, and coordinating communications and activities for parole supervisory staff. Your duties will also involve prioritizing and responding to various electronic messages, including urgent and emergency ones. Additionally, you will be responsible for relaying messages to parole supervisory staff and evaluating alerts and data related to potential violations by offenders under electronic monitoring. It will also be your responsibility to maintain accurate records and logs of Parole Board and Department of Corrections applications on personal computers, as well as operate and monitor various communications devices such as two-way radios, telephones, and facsimile machines. Your role is essential in ensuring the safety and security of the community and the effective functioning of the criminal justice system.
Interested in learning more? Additional details regarding this position can be found in the position description.
Work Schedule and Additional Information:
- Full-time employment, 40 hours per week
- Work hours will be discussed at the time of interview. This is a 24/7 operations unit and work schedule includes varying shifts and days off.
- This position is deemed essential in accordance with policy 04.01.01 Section 48 Early and Full-Day Closings. You will be considered an essential employee who reports to work during early dismissals and full-day closings.
- Salary: In some cases, the starting salary may be non-negotiable.
- You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.
REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY
- Two years of clerical experience; or
- An equivalent combination of experience and training.
Special Requirement:
- You must obtain CLEAN and JNET certification within three months of employment and maintain these certifications for the duration of employment in this job.
Other Requirements:
- Successful completion of basic training in Elizabethtown, PA is required.
- You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency.
- You must be able to perform essential job functions.
Legal Requirement:
- You must pass a background investigation and meet Criminal Justice Information Services (CJIS) compliance requirements.
How to Apply:
- Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
- If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
- Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
- Failure to comply with the above application requirements may eliminate you from consideration for this position.
Veterans:
- Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional Info/Pages/default.aspx and click the Veterans’ Preference tab or contact us at ra-cs-vetpreference@pa.gov.
Telecommunications Relay Service (TRS):
- 711 (hearing and speech disabilities or other individuals).
If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.
EXAMINATION INFORMATION
- Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
- Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
- Your score is valid for this specific posting only.
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You must provide complete and accurate information or:
- your score may be lower than deserved.
- you may be disqualified.
- You may only apply/test once for this posting.
- Your results will be provided via email.
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See the total value of your benefits package by exploring our benefits calculator.
Health & Wellness
We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*
Compensation & Financial Planning
We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.
Work/Life Balance
We know there’s more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*
Values and Culture
We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.
Employee Perks
Sometimes, it is the little “extras” that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.
For more information on all of these Total Rewards benefits, please visit www.employment.pa.gov and click on the benefits box.
- Eligibility rules apply.
