Aging Care Manager 2 (Local Government) - Allegheny County Area Agency on Aging

Do you have a passion for helping others? Allegheny County Department of Human Services (DHS), Area Agency on Aging (AAA), is seeking a hard-working, forward-thinking Aging Care Manager 2 who is dedicated to helping assist our residents, 60 years of age and older, to live safe, healthy, and when possible, independent lives. This is a rewarding career opportunity for a patient, compassionate, and organized person who would enjoy assisting senior citizens with obtaining services and support to stay active and safe. Take pride in the work you do and apply with us today!

As an Aging Care Manager 2, you will perform a variety of advocacy related functions for the Ombudsman Program within the Advocacy and Oversight Division, Ombudsman Unit in the Allegheny County AAA. Specific duties involve receiving, investigating, and resolving complaints related to health, safety, or rights of older individuals who are consumers of Long Term Care (LTC) services. Efficient and sincere interpersonal skills are essential, as you will be meeting with staff, family members, and other individuals representing the residents in order to facilitate an amicable solution to the complaint, as well as conducting follow-up appointments to ensure stable resolution. You will be responsible for maintaining detailed documentation and case records of complaints received, investigations, findings, resolutions, and information on other Ombudsman activities as required. Within this role, you must exercise confidentiality for all information and records acquired by the Ombudsman Program. Strong leadership skills are utilized to provide community education surrounding LTC services and individual rights.

Work Schedule and Additional Information:

• Full-time employment
• Work hours are 8:30 AM to 4:30 PM, Monday - Friday, with a 60-minute lunch.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS

Minimum Experience and Training Requirements:

• Successful completion of the County Social Casework Intern program; or
• Six months as an Aging Care Manager 1 or a County Caseworker 1; or
• Six months of professional human services or nursing experience; and a bachelor's degree in social sciences, behavioral sciences, human services, or a closely related field; or
• An equivalent combination of experience and training.

Other Requirements:

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency.
• You must be able to perform essential job functions.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

Telecommunications Relay Service (TRS):

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
  • your score may be lower than deserved.
  • you may be disqualified.
• You may only apply/test once for this posting.
• Your results will be provided via email.