What are the responsibilities and job description for the Multimedia Production Officer (Administrative Officer 1) Job at Commonwealth Of position at Commonwealth Of Pennsylvania?
THE POSITION
Are you a creative communicator with the office experience and technical skills to produce video, audio, web-based, and multimedia projects that will shape how the Department of Revenue shares important information with taxpayers and trains its employees? Join our Customer Experience Center Customer Outreach, Relations and Engagement Division! This Multimedia Production Officer role will offer you the chance to share your technical skills while participating in improvements to multi-media content, tax-technical, and agency-specific programs in an innovative, customer-focused, and an employee-centered agency. Find a place for your talents with our team!
DESCRIPTION OF WORK
In this position, you will create, edit, and finish video and audio recordings for multimedia projects, individually or as part of a group, in support of department training, outreach, and education projects. Our team will rely on you to transform written scripts or storyboards into cohesive assembly edits for initial review, use best practices and independent judgment on visual representation of projects, and assist with a variety of tracking, analysis, and feedback processes. This includes monitoring the completion of agency-specific training, tracking customer views on all videos, reviewing feedback on completed projects, and responding directly to taxpayers, their representatives, and tax practitioner's inquiries via telephone and e-mail. You will also organize and present ideas to large groups and senior management.
Responsiveness, adaptability, and an understanding of principles and techniques related to video, audio, and multimedia production are essential for proposing additional video content or enhancements to existing videos based on customer inquiries, as well as identifying new methodologies in tax outreach and development to make recommendations on new software and outreach resources. Your work with us will ensure every business and taxpayer in Pennsylvania has the information they need to effectively understand and utilize the services and programs our department provides. Take your career to the next level with us!
Interested in learning more? Additional details regarding this position can be found in the position description .
Work Schedule and Additional Information :
- Full-time employment
- Work hours are 8 : 30 AM to 4 : 30 PM, Monday - Friday, with a 30-minute lunch.
- Telework : You may have the opportunity to work from home (telework) part-time, up to two days per week, after the successful completion of in-office training for six months. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg.
- Salary : In some cases, the starting salary may be non-negotiable.
- You will receive further communication regarding this position via email. Check your email, including spam / junk folders, for these notices.
REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY
QUALIFICATIONS
Minimum Experience and Training Requirements :
Additional Requirements :
Legal Requirements :
How to Apply :
Veterans :
Telecommunications Relay Service (TRS) :
If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.
