Tax Account Collections Technician

The Department of Revenue is on the lookout for a Tax Account Collections Technician with an extensive working knowledge of Pennsylvania tax laws, rules, and regulations. This position gives you the opportunity to unlock the next chapter of your career by utilizing your experience reviewing and making corrections to Board of Appeals and Chief Counsel decisions as well as collection and delinquent individual taxes. If you have effective communication skills and a keen eye for detail, we need you on our team!

As a Tax Account Collections Technician, you will be tasked with performing a comprehensive review of the most complex individual tax accounts for adherence to Pennsylvania tax laws, regulations, policies, and procedures. Work includes completing corrections of individual taxes; reviewing tax write-off and compromise requests; as well as initiating and preparing estimated tax payment refunds and manual interest refunds. Communication skills are essential as you will be explaining estimated underpayment penalty assessment notice and department calculations to taxpayers and/or their representatives. Additional responsibilities include:

• Requesting filing of liens to protect commonwealth's interest
• Determining individual tax liabilities and computing penalty and interest
• Invalidating check payments and assessing return check fees
• Reviewing, calculating, and adjusting accounts based on closed decision and orders
• Preparing and submitting production reports for work completed that cannot be logged by computer system

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment
• Work hours are 9:00 AM to 5:00 PM, Monday - Friday, with a 30-minute lunch.
• Telework: You may have the opportunity to work from home (telework) full-time, with the exception of in-office training for 6 months. Upon successful completion of training, you will then be required to report in-office one day per month. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg.
• Salary: Selected candidates who are new to employment with the Commonwealth of Pennsylvania will begin employment at the starting annual salary of $44,890.00 (before taxes).
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS

Minimum Experience and Training Requirements:

• Three years of experience reviewing tax documents and applying tax laws and rules and regulations and making taxpayer liability decisions; or
• Three years of experience in the collection of taxes; or
• Three year of experience in the provision of taxpayer assistance which involves the explanation of the application of tax laws, rules, regulations, policies and procedures; or
• Any combination of experience and training which provides the applicant with the required knowledges, skills and abilities.

Additional Requirements:

• You must be able to perform essential job functions.

Legal Requirements:

• This position will have access to Federal Tax Information (FTI) and is subject to the provisions of IRS Publication 1075 (Pub 1075) which requires you to pass an enhanced background check prior to beginning employment. Under Pub 1075, acceptance of a conditional offer of employment will require submission to and approval of satisfactory criminal history reports, including but not limited to: a fingerprint-based federal records check; a PA State Police clearance; a check of local law enforcement agencies where you have lived, worked, and/or attended school within the last five (5) years; and a citizenship/residency verification.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

Telecommunications Relay Service (TRS):

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.