What are the responsibilities and job description for the FAS Call Center Contract Monitor position at Commonwealth of VA Careers?
Title: FAS Call Center Contract Monitor
State Role Title: Prog Admin Specialist II
Hiring Range: $72,100 - $94,761
Pay Band: 5
Agency: Dept of Med Assistance Svcs
Location: Dept of Medical Asst Services
Agency Website: www.dmas.virginia.gov
Recruitment Type: General Public - G
Job Duties
The Department of Medical Assistance Services (DMAS) is excited to offer a competitive opportunity to serve as the FAS Call Center Contract Monitor in the Program Operations Unit.
Job responsibilities will include, but are not limited to:
This position is responsible for contract monitoring of the agency’s Provider and Member Helpline Operations managed by agency’s Fiscal Agent Services (FAS) contactor.
This position oversees the agencies Provider and Member Helplines Services that meet the needs of all divisions within the agency.
Duties include: The position is charged with the responsibility of assisting the FAS Contract Administrator manage the Call Center Operations
part of the FAS contract.
Activities include oversite of call center service level agreements, developing and approving operations and procedures, and leading weekly Operational Status part of the FAS Status meeting, leads Bi-Weekly call with FAS call center operational managers, call center projects and PERM & IA audit reviews and auditing contractual FAS reports as directed.
Serves as division liaison to various community groups, provider organizations and associations.
Communicates the mission of the department and Program Operations division through coordination, and planning and participation in internal/external meetings and concerned parties and interest groups.
Responsible for overseeing the work of peers through the training and transition of program operations.
Located in beautiful Central Virginia, the Richmond area puts you just 2 hours from the Blue Ridge Mountains, Virginia Beach and Washington DC. To learn more about the Richmond, VA area visit: https://www.virginia.org
The Department of Medical Assistance Services (DMAS) is working to improve the health and well-being of Virginians through access to high quality health care coverage.
DMAS wants talented individuals who can align their experience with the mission of the agency and its core values – service, collaboration, trust, problem solving and adaptability.
At the Department of Medical Assistance Services (DMAS) we encourage and promote that you Come as you are | Become who you want to be | That is our promise.
Minimum Qualifications
Competitive candidates will meet these minimum qualifications:
Knowledge and/or Experience of the assistance adult learning techniques and training needs assessments.
Knowledge and/or Experience analyzing data, auditing, problem solving, and identify solutions and appropriate actions.
Knowledge and/or Experience of Provider and Member Medicaid rules, regulations, and procedures.
Knowledge and/or Experience of contract monitoring in a health care administration environment.
Knowledge and/or Experience in the use of basic software applications such as word processing, spreadsheets, and database management.
Knowledge and/or Experience interpretation and application of federal, state laws/regulations.
Knowledge and/or Experience in meeting deadlines.
Knowledge and/or Experience working with internal/external stakeholders.
Additional Considerations
There are no additional considerations for this position.
Special Instructions
You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.
The Virginia Department of Medical Assistance Services (DMAS) does not offer employment-based Sponsorship. Selected candidates will have their work authorization completed using the E‐Verify Program.
The Department of Medical Assistance Services (DMAS) is an Executive Branch agency that will adhere to all policies and procedures, to include the Commonwealth’s Department of Human Resource Management Policy 1.61 Teleworking.
This position requires a fingerprint based Criminal History Background Check, Education Checks if applicable, Work History Verification with references.
If you wish to apply for a job with the Department of Medical Assistance Services, an application and/or resume for employment must be submitted electronically through this website. Mailed, faxed, emailed, or hand-delivered applications/resumes will not be accepted. Consideration for an interview is based solely on the relevant information presented in the state application and/or resume submitted before the closing date.
Applications and/or resumes should include relevant work history which indicates your qualifications for this position.
The Department of Medical Assistance Services practices fair and equal employment opportunity to all employees and applicants in accordance with applicable laws and regulations. It is our policy to prohibit discrimination on the basis of race, sex, color, national origin, religion, sexual orientation, gender identity, age, veteran status, political affiliation, genetics, or disability in the recruitment, selection, and hiring of its workforce.
In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth's Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link: https://www.dars.virginia.gov/drs/cpid/PWContact.aspx or call DARS at 800-552-5019, or DBVI at 800-622-2155
The Department of Medical Assistance Services is a V3 certified state agency that provides hiring preference to veterans and members of the reserves and/or National Guard in support of executive order 29, (2010). If you are a Veteran or Spouse of a Veteran or Active Military Member, DMAS encourages you to apply and respond accordingly on your state application
Contact Information
Name: DMAS Talent Acquisition
Phone: (804)-225-4407
Email: askhcdtalentacq@dmas.virginia.gov
In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.
Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.
Salary : $72,100 - $94,761
