What are the responsibilities and job description for the Part Time Summer Guest Services Associates position at Commonwealth of VA Careers?
Title: Part Time Summer Guest Services Associates
State Role Title: PR & Marketing Specialist I
Hiring Range: $15.00/Hourly
Pay Band: 2
Agency: The Science Museum of Virginia
Location: Broad Street Station
Agency Website: https://smv.org/
Recruitment Type: General Public - G
Job Duties
The Science Museum of Virginia is looking for energetic, friendly, and dynamic individuals to join our team as part-time Summer Guest Services Associates from May through Labor Day! In this role, you’ll be the face of the museum, delivering enthusiastic and efficient service to guests by answering questions about exhibits and special attractions, offering directions, and proactively addressing any guest needs – both in person and over the phone.
You’ll also have the exciting opportunity to sell tickets and memberships using our Ticketure system, while learning about the museum’s exhibits, attractions, and pricing to drive sales and enhance the guest experience. As a Guest Services Associate, you'll build personal relationships with museum guests and members, encouraging repeat visits and making their time at the museum truly memorable. You’ll work closely with both volunteer and paid gallery staff to create a welcoming and engaging environment, and collaborate with education staff to ensure seamless traffic flow for a positive experience for all.
If you’re looking for a role where you can make a real impact while learning and growing in an interactive and fast-paced environment, we’d love to hear from you!
Please note that this is a part-time position and hours will vary each week based on operations but no more than up to 29 hours a week on average with a maximum of 1500 hours in a 12-month period. No state benefits are provided. Interested candidates must apply at https://jobs.virginia.gov/
Minimum Qualifications
The ideal candidate will have relevant work experience in a similar role and be proficient with GSuite applications. Previous experience in cash handling is required. The ability to manage multiple activities simultaneously is essential, along with superb verbal and written communication skills. The candidate must be able to work effectively with individuals of all ages and diverse backgrounds in a fast-paced educational environment. We seek someone who is reliable, honest, and demonstrates professionalism at all times. The candidate should be a self-starter, capable of working independently with minimal supervision, while also possessing strong organizational skills to prioritize and manage multiple tasks. Outstanding interpersonal skills are critical, as well as the ability to follow written and verbal instructions accurately. Sufficient visual and auditory capabilities are needed to engage with the public and perform detailed work. Finally, the candidate should be comfortable presenting information in both one-on-one and group settings, delivering it in an engaging, compelling, and energetic manner to audiences of varying ages. Must be available to regularly work evenings, weekends and holidays.
Additional Considerations
ASL or Spanish language competencies a plus.
Special Instructions
You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.
You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.
The Science Museum of Virginia will accept ONLY online applications for all Science Museum employment opportunities. To be considered for this position, you must submit a Commonwealth of Virginia application or resume through the on-line “Virginia Jobs” (RMS) employment site no later than 11:55 p.m. on the closing date listed. If the position is an open until filled recruitment; the position will remain open for a minimum of 5 workdays or until the position is filled. Each application is reviewed for documentation that shows the applicant meets the minimum and additional qualifications stated in the job announcement. The decision to interview an applicant is based on the information provided on the application; therefore, it is essential to provide detailed information. Submitting an application lacking in detail, may impact your interview eligibility. The RMS website will provide a confirmation of receipt when the application is submitted for consideration. Please refer to your RMS account for the status of your application and this position. Multiple positions may be filled from this recruitment within 90 days of the closing date. Computers are available for applying for jobs in public libraries and the Virginia Employment Commission offices.
The Science Museum seeks motivated people of all backgrounds. We value diversity of cultures, races and ethnicities, gender expressions, and abilities. Reasonable accommodations are available upon request.
As a V3 (Virginia Values Veterans) employer the Science Museum Welcomes Veterans to apply! We provide hiring preference to Veterans and Members of the Virginia National Guard in support of Executive Order 29, (2010). If you are a Veteran or Virginia National Guard Member, we urge you to respond accordingly on your state application or resume.
Selected candidate(s) must successfully pass a criminal history background check. A record of criminal history does not automatically bar an applicant from consideration. Employment verification will be conducted to include current/previous supervisory employment reference checks.
The Science Museum will record information from each new employee’s Form I-9 (Employment Eligibility Verification) into the Federal E-Verify system to confirm identity and work authorization.
Contact Information
Name: Human Resources
Phone: 804.372.3766
Email: hr@smv.org
In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.
Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.
Salary : $15
